Support Engineering Manager (APAC)

Responsibilities

• Represent APAC for the global team. Be the leadership presence on during APAC hours. You'll lead as one of the larger team: shared standards, shared bar, shared playbooks.
• Genchi genbutsu : go and see. This isn't a role where you stop reading tickets. You'll regularly sit with tickets yourself, partly to stay sharp, partly because you can't manage what you don't see.
• Keep the team singular across timezones. Partner with your EMEA and AMER counterparts on coverage, escalations, and handoffs. The goal is that a customer can't tell which region picked up their ticket, because the team feels like one team.
• Turn signal into product. Work directly with Engineering and Product as a peer to surface patterns, file the right bugs, advocate for the right fixes, and make sure the loop from "user hit something weird" to "we shipped something better" is short. This is a collaboration, not a handoff.
• Raise the technical bar on the team. Support and provide support engineers a path to improve on Postgres, on our platform, and on how to actually debug a system rather than guess at it. Help build the playbooks, the runbooks, and the habits that scale.
• Care about the whole experience. A user's problem is rarely just the thing they typed in the ticket. It's the network, the schema, the expectation, the docs they couldn't find. We want managers who treat support as a dialogue with the whole system, not a lookup against a single symptom.

Requirements

• Supabase-adjacent fluency. Comfortable reasoning about auth flows, storage, serverless functions, realtime systems, or vector workloads. If you haven't used Supabase, that's fine. You should be the kind of person who'll have it running locally in a weekend.
• Management experience. You've led a technical team before: support, SRE, platform, engineering, doesn't matter which. You know how to give feedback that lands, how to run a 1:1 that isn't a status update, and how to hire well.
• Operational instincts. You're comfortable with metrics (FRT, MTR, CSAT) but you don't let them run the team. You know when a number is telling you the truth and when it's hiding the real story.
• Writing. You can write clearly in English under pressure: to a customer, to an engineer, to a CEO. Most of what support produces is prose; we take it seriously.
• Customer instinct. You like users. You're curious about what they're trying to do, not just what they're stuck on. You believe good support works itself toward making itself smaller, by making users more capable.
• Bonus points
• Familiarity with JavaScript / TypeScript and one of the major frontend frameworks (React, Vue, Svelte), plus some Node.
• Experience supporting a developer-facing product, an open-source project, or a platform with a public GitHub presence (Issues, Discussions).
• You've been on the other side of the table (written soft

Benefits

Additional Information

About Supabase Supabase is the Postgres development platform: Database, Auth, Storage, Edge Functions, Realtime, and Vector, deeply integrated and built for teams that need their backend to grow with them. We're open source, we move fast, and our users are developers who notice when things are off. About this role We're hiring a Support Manager on our global Support leadership team to clear the way for our APAC Support Engineers. A quick word on what Support means here, because it shapes everything about this role. We don't think of Support as a ticket queue with a manager attached to it. We think of it as one of the highest-leverage feedback loops in the company. It's the place where the real shape of our product meets the real shape of our users' work. Done well, it's an engineering superpower: it's how we learn where the product actually bends, who's bending it, and what we should build next. You'd join the existing Support leadership group and be the person on during APAC hours, sharing context, queue, escalations, and standards with your peers in EMEA and AMER. One team, globally available. The right person needs to be both sharp enough on the technology to be genuinely useful to their support engineers and able to anticipate their needs and keep the way clear. The support engineers are the ones doing the work that matters, and you're there to help them be the best they can be, whether that's helping with professional growth, taking on a difficult customer situation so they can focus on the technical problems, or simply being a good rubber duck. If you've ever felt like a support org was being run as a cost center and wanted to drag it back toward being a craft, we think you'll fit right in.

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