Director of Software Development

Responsibilities

• Define and execute the software development strategy in alignment with product and business priorities.
• Lead multiple engineering teams (direct and dotted-line), including hiring, coaching, performance management, and career development.
• Drive architectural decisions and ensure technical excellence, maintainability and scalability of systems.
• Champion modern engineering practices: Agile delivery, CI/CD, automated testing, DevOps, observability, and security-by-design.
• Oversee delivery planning and program management for major initiatives; remove impediments and ensure predictable releases.
• Collaborate cross-functionally with Product, UX, Security, Infrastructure and Operations to align roadmaps and deliver business outcomes.
• Manage budgets, headcount planning and vendor/partner relationships for your area.
• Establish and track key engineering metrics (quality, velocity, reliability, lead time) and use them to inform continuous improvement.
• Foster an inclusive, collaborative culture that encourages innovation, ownership and professional growth.
• Represent engineering in leadership forums and communicate technical tradeoffs and status to senior stakeholders and executives.
• Required qualifications
• Bachelor's degree in Computer Science, Software Engineering or a related field, or equivalent experience.
• 8+ years of professional software development experience and 5+ years in people/engineering leadership roles.
• Proven record of delivering complex, customer-facing software systems at scale.
• Deep experience with cloud-native architectures (AWS/Azure/GCP), microservices, APIs, and modern data practices.
• Strong knowledge of DevOps, CI/CD pipelines, automated testing, and production monitoring.
• Excellent stakeholder management and communication skills; able to translate technical concepts for business audiences.
• Demonstrated ability to hire, mentor and retain high-performing engineering teams.

Requirements

• Master's degree or advanced technical certification.
• Experience in regulated industries or domains with strict security/compliance requirements (e.g., financial services, payments).
• Track record of scaling engineering organizations across geographies.
• Experience with product-led development and strong product/engineering partnership.
• Leadership competencies
• Strategic thinker who balances long-term technical vision with short-term delivery.
• People-first manager who develops talent through coaching and clear expectations.
• Data-driven decision maker who uses metrics to drive outcomes.
• Change agent who promotes continuous improvement and innovation.
• Reporting and scope
• Reports to: VP/Head of Engineering (or similar senior leader)
• Scope: Responsible for multiple engineering teams and the delivery of assigned product portfolios or platforms.
• #LI-JS1
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR represen

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director of Software Development We are seeking a hands-on, strategic Director of Software Development to lead and grow our engineering teams, drive technical strategy, and deliver high-quality software at scale. In this role you will partner with product, security, operations and business stakeholders to build reliable, secure, and customer-focused solutions while developing engineering talent and improving delivery predictability.

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