Student Engagement Advisor

Responsibilities

• Respond to student enquiries across various service channels.
• Proactively engage with students via inbound/outbound calls, emails, and other platforms.
• Complete administrative tasks and data entry accurately.
• Assist with re-enrolments and provide course sequence advice.
• Liaise with academic and specialist staff to ensure students are properly supported.
• Apply policies and procedures to provide accurate, timely advice.
• In addition to a student-first approach, it is essential you can demonstrate:
• Proven track record of delivering exceptional customer service
• Excellent attention to detail and high level of accuracy in all administrative activities
• Demonstrated computer literacy including advanced MS Office suite and ideally student records software
• Ability to work as part of a team and in a way that is flexible and adaptable
• Ideally have experience in a tertiary education environment, however do not let this stop you from applying if you meet the above points
• ACAP focuses on shared values and strengths across our teams, you will work together with others committed to transforming lives through education in a purpose-driven, engaging, and supportive team environment.
• At ACAP our employee perks and benefits include:
• This is an ongoing appointment subject to initial probationary period
• Unlimited global career opportunities across the Navitas portfolio
• Flexible working arrangements
• Salary packaging and novated leasing
• 2 paid volunteer days per year for your passionate causes
• Up to 75% scholarships are available to staff enrolled in ACAP courses
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities
• Diversity Equity and Inclusion:
• Join us in making the world a better place!
• To Apply:
• Submit your CV (if including a cover letter please note you can upload this on the 2nd page of the application process)
• Please note applicants are assessed upon receipt so you are encouraged to apply now.
• Like to find out more? We'd love to hear from you!
• For a confidential discussion please contact: Kerry Tucker on 1 800 061 199
• About Navitas

Benefits

Additional Information

Join our dynamic Student Engagement team as a Student Engagement Advisor. In this role, you'll provide professional advice and services, while collaborating with academic and specialist colleagues to ensure students succeed in their studies. Be part of a close-knit team dedicated to delivering exceptional support and guidance.

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