IT Operations Engineer - Application Support

Responsibilities

• You will be part of the Technology Support team providing Level 2 application and platform support for the firm's Research and Equity Trading technology platforms.
• Provide day-to-day Level 2 support for critical Research and Trading applications
• Manage and support production platforms, ensuring high availability and performance
• Handle software upgrades, releases, and production deployments
• Perform hands-on troubleshooting of application, database, and infrastructure issues
• Support trading systems during incidents, including root cause analysis, remediation, and stakeholder communication
• Liaise closely with developers, infrastructure teams, other Point72 technology groups, and end users
• Design and implement tools, scripts, dashboards, and reports to improve operational efficiency and system observability
• Participate in incident management, post-incident reviews, and continuous improvement initiatives
• What's REQUIRED
• 3+ years of experience in Application Support or IT Operations, preferably within the financial services industry
• Strong hands-on SQL experience (3+ years), including writing and optimizing queries for troubleshooting and reporting
• Hands-on experience with MongoDB (2+ years), including querying and basic operational support
• Linux fundamentals with at least 1+ year of troubleshooting experience, including process monitoring, log analysis, and basic system commands
• Proven experience supporting Windows-based applications, including installation, configuration, and performance troubleshooting
• Ability to diagnose and resolve issues related to application performance, compatibility, connectivity, and data flows
• Experience with job scheduling tools (e.g., Control-M, Autosys, or similar) is preferred
• A development background (e.g., scripting or programming experience) is a strong advantage and will be highly valued
• Strong problem-solving skills, attention to detail, and the ability to work under pressure in a production environment
• Ability to work effectively in a global team, with flexibility across shifts and time zones
• Commitment to the highest ethical standards
• We take care of our people
• We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
• Health care benefits
• Maternity, Adoption & related leave policies
• Generous paternity and family care leave policies
• Employee Assistance Program & Mental wellness programs
• Transportation support
• Tuition assistance
• About point72

Benefits

Additional Information

JOB TITLE IT Operations Engineer, Application Support A CAREER WITH POINT72'S TECHNOLOGY TEAM As Point72 reimagines the future of investing, our Technology group is constantly enhancing the firm's IT infrastructure, keeping us at the forefront of a rapidly evolving technology landscape. We are a global team of technologists who experiment, innovate, and leverage open-source and AI-driven solutions while embracing enterprise agile methodologies. We strongly encourage continuous learning and professional development, enabling you to contribute innovative ideas while advancing your own technical expertise.

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