Hostess

Benefits

Additional Information

Greet and welcome guests upon arrival, providing a positive first impression of the resort Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process Provide information about hotel amenities, local attractions, and respond to guest inquiries Manage reservations and handle guest requests in a timely and professional manner Coordinate with other departments to ensure guest needs are met promptly Maintain a clean and organized reception area Handle guest complaints and concerns with empathy and work towards satisfactory resolutions Assist with administrative tasks such as answering phone calls and emails Promote and upsell hotel services and special offers when appropriate Ensure compliance with hotel policies and procedures at all times High school diploma or equivalent required; hospitality or tourism-related degree preferred Previous experience in hospitality or customer service is a plus Excellent communication and interpersonal skills Strong multitasking abilities and attention to detail Basic computer skills and familiarity with hotel management software Knowledge of hospitality industry standards and best practices Fluency in English required; Spanish language skills highly preferred Ability to work flexible hours, including evenings, weekends, and holidays Professional appearance and positive attitude Strong problem-solving skills and ability to remain calm under pressure Passion for delivering exceptional customer service Atractivo plan de incentivos. Importantes descuentos en servicios hoteleros. Descuentos en hoteles del grupo Accor y empresas colaboradoras.

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Company Intel

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