OSINT Program Manager (Fraud)

About the role

USAA Federal Savings Bank is seeking a highly motivated and experienced Open-Source Intelligence (OSINT) Manager to establish and lead our new OSINT Team. This is an opportunity to build a critical capability from the ground up, shaping the future of our intelligence gathering and analysis efforts. The successful candidate will be a strategic thinker with proven experience in OSINT methodologies, team leadership, and project management. You will be responsible for designing, implementing, and managing all aspects of the OSINT program, ensuring compliance with all relevant laws, regulations, and ethical considerations. The OSINT Program Manager is a member of the Fraud Intelligence Team within the Bank Fraud Prevention organization, reporting to the Director of Fraud Intelligence. Key Responsibilities will include Program Development & Strategy : Develop and implement a comprehensive OSINT strategy aligned with USAA's overall security and intelligence objectives. This includes defining the scope, methodologies, and governance framework for the OSINT program. Capability Identification & Onboarding : Identify, procure, and manage OSINT tools, technologies, and resources, including software licenses, data subscriptions, and hardware. This also includes developing and managing the OSINT budget. Process Development & Improvement : Establish robust processes and workflows for OSINT data collection, analysis, reporting, and dissemination, ensuring efficiency and accuracy. Legal & Compliance : Ensure all OSINT activities comply with USAA's internal policies, relevant laws (e.g., FCRA, CCPA), and ethical guidelines. Secure necessary approvals and authorizations for OSINT research. Stakeholder Management: Build and maintain strong relationships with key stakeholders across various departments, effectively communicating OSINT findings and insights. Reporting & Metrics : Develop and track key performance indicators (KPIs) to measure the effectiveness of the OSINT program and report on progress to senior management. Innovation & Continuous Improvement : Stay abreast of the latest OSINT trends, technologies, and methodologies, and continuously improve the program's capabilities. Team Building & Management: Recruit, hire, train, and mentor a high-performing OSINT team. Foster a collaborative and innovative team environment. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.

Responsibilities

• Guides and facilitates cross-functional team members in the implementation, management and oversight of fraud risk management workstreams, projects and solutions.
• Utilizes subject matter expertise of fraud risk management requirements, policies, laws, and regulations to influence business strategies and solutions and advise the business on how to strengthen and manage fraud risk requirements on business action plans, projects, or operational requests.
• Contributes to the execution of risk assessments with business partners and the lines of business to determine impact and solutions.
• Identifies operational inefficiencies and emerging fraud management risks, compliance, and control issues in the operating environment, concurrent with implementing action plans to mitigate business impact.
• Provides guidance to functional areas within Enterprise Fraud Management on regulatory requirements and requests to ensure proper execution of conduct examinations.
• Manages and responds to regulatory requirements and requests and ensures the execution of conduct examinations. Periodically briefs executive management on enterprise projects and initiatives that may impact fraud risk.
• Serves as a mentor to peers and team members for assigned area of responsibility.
• Develops and executes training plans tied to fraud risk management through understanding of regulatory and industry trends..
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• What you have:
• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 6

Benefits

Additional Information

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

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