Senior Customer Support Specialist

About the role

The Senior Customer Support Specialist is responsible for managing high complex project business by placing orders, tracking shipments, and billing the customer correctly. The Senior Project Manager owns the relationship with the customer, manages relationships with sales and vendors, and is responsible for maintaining clear and timely communication throughout the project.

Responsibilities

• Manage all aspects of high profile/complex projects that require a high level of product knowledge
• Communicate to the customer, expedite OS&Ds (over, short & damaged) and resolve customer issues promptly
• Read through all Purchase Orders to get an understanding of requirements and makes sure terms and conditions are correct
• Works with sales and vendors to obtain additional margin when possible
• Coordinate with vendors, customers and sales teams on pricing, order placement, claims and returned goods, and account management to ensure we are meeting customer expectations
• Expedite backorders to maximize fill rates and customer satisfaction
• Determine vendors and purchase requirements looking for additional pricing advantages and product substitution opportunities to substantially improve the overall profitability of the project
• Manage the delivery schedule, product quality, information updates and back charge
• Proactively seek alternative methods to deliver the project on time and within budget
• Provide timely price quotations, requotes, and/or proposals
• Further deepen customer relationships that may require on-site visits
• Coordinate with project team for documentation requirements such as O&M manuals, Test Reports, submittal packages, and Certificates of Compliance
• May provided training and guidance to entry level Project Managers
• Perform other duties as assigned
• Job Duties Disclaimer:

Requirements

• 7+ years of quotation, project management, or customer service experience
• Experience in electrical distribution industry preferred
• High School or GED - Required
• Knowledge, Skills & Abilities
• Ability to effectively communicate with customers and peers
• Knowledge of Microsoft Outlook, Word, Excel and Power Point
• Must possess an entrepreneurial spirit, be self-motivated and enthusiastic about the business
• Must possess the capacity to function effectively and multi-task in a demanding and time sensitive environment
• Must be detail oriented and possess excellent organizational and time management skills
• Must be analytical and able to solve problems
• Ability to drive results
• Physical Demands:
• Sit: Must be able to remain in a stationary position - Constantly - at least 51%
• Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
• Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
• Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
• Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
• Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Constantly - at least 51%
• Weight and Force Demands:
• Up to 10 pounds - Occasionally - up to 20%
• Up to 25 pounds - Occasionally - up to 20%
• Up to 50 pounds - Occasionally - up to 20%
• Working Environment:
• Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
• Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
• Handles or works with potentially dangerous equipment - Occasionally - up to 20%
• Travels to offsite locations - Occasionally - up to 20%
• Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
• For the state of California only, the pay range is $70,720.00 to $89,440.00 depend

Benefits

Additional Information

We are looking for a Senior Customer Support Specialist to join our Rexel USA team in Anaheim, CA!

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