Support Specialist

Requirements

• Required:
• High School Diploma or equivalent.
• Strong organizational and time-management skills.
• Proficiency in Microsoft Outlook, Excel, and Word.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Preferred:
• Experience/knowledge in Medicare, health insurance, or financial services.
• Associate degree in Business, Accounting, Finance, or a related field.
• Key Competencies
• Professional and articulate communication
• Customer Service Orientation
• Attention to detail and accuracy
• Problem-solving skills
• Ability to manage multiple priorities
• Strong work ethic and reliability
• Quick learner with a positive attitude
• This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required.
• What AmeriLife Offers
• A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.
• Equal Employment Opportunity Statement
• Americans with Disabilities Act (ADA) Statement
• Pay Transparency Statement
• Background Screening Statement
• Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check

Benefits

Additional Information

Our Company Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. Job Summary The Support Specialist provides administrative, operational, and customer service support to insurance agents, carrier partners, and internal staff. This position is responsible for assisting agents with certifications, enrollments, product information, compliance requirements, commission inquiries, and general sales support activities. The ideal candidate is detail-oriented, professional, and capable of managing multiple priorities in a fast-paced environment. Job Description Essential Duties and Responsibilities Provide inbound and outbound support to agents regarding certifications, enrollments, and service-related issues. - Follow up with insurance carriers regarding application and enrollment status. Respond to emails from agents, carriers, and internal departments in a timely and professional manner. Maintain general knowledge of Medicare products and provide product information and rate quotes. Learn and adhere to HIPAA, LIMRA, CMS, and other compliance requirements. Notify agents of certifications, webinars, training sessions, and other important updates. Coordinate and track agent certification progress. Maintain knowledge of company websites, online enrollment tools, and internal databases. Order and manage office and agent supplies. Support agent inquiries related to commissions and payments. Maintain accurate records and assist with reporting and administrative tasks. Perform other duties as assigned.

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