Senior Technical Product Manager - Platform & Integration

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Location: Berlin, Germany Remote Status: Fully Remote (#LI-Remote) LivePerson (NASDAQ: LPSN) is a leader in trusted enterprise conversational AI and digital transformation. The world's leading brands use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing uniquely rich data analytics and safety tools to unlock the power of conversational AI for better business outcomes. Fast Company named LivePerson the #1 Most Innovative AI Company in the world. Position Overview This candidate will join the LivePerson Platform Product team and be responsible for Core Platform & integration, including Authentication, Secure forms, Security products and FaaS. This is a highly strategic area, handling the processing of billions of messages and routing conversations between brands and their customers efficiently. Our goal is to ensure seamless, intelligent, and scalable message delivery to enhance customer interactions. As the Senior Product Manager for Platform & Integration , you will lead the strategy for high-scale infrastructure, focusing on Authentication, Security, and FaaS. You will oversee the development of secure, scalable architectural components that ensure the core platform handles billions of interactions with peak reliability. By collaborating with Engineering and other stakeholders, you'll transform technical requirements into innovative security and integration solutions for global brands. Ultimately, your leadership will ensure our foundational platform capabilities deliver a seamless, robust, and intelligent environment for enterprise customers. You Will: Key Responsibilities & Impact Product Strategy: Develop and articulate a clear product vision and strategy for Core Messaging, ensuring alignment with the company's goals and strategic advancements. Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability. Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new platform capabilities that enhance messaging performance and agent matching. Cross-Functional Collaboration: Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability. Scalability and Performance: Champion a platform-first approach, ensuring the Core Messaging infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency. Market Analysis: Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, AI-driven routing, and competitive landscape insights to inform platform evolution. Customer Engagement: Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements. Go-to-Market Strategy: Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact. Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the effectiveness of Messaging capabilities, leveraging data to optimize performance, reduce latencies, and improve message delivery accuracy. Thought Leadership: Stay informed about advancements in distributed messaging systems, cloud-native architectures, and best practices in high-scale messaging, sharing insights to drive platform innovation. You Have: Required Skills & Qualifications Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred). 5+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms. Deep understanding of API, messaging systems, high-scale data processing, event-driven architectures, and cloud infrastructure. Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment. Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions. Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams. Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points. Passion for innovation, creativity, and solving complex problems to deliver impactful solutions. Our Benefits & Per

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