Sales Centre Agent

Responsibilities

• Our Sales Centre team is responsible for taking inbound calls, making reservations for holiday stays for our members and guests. You will play a vital role in our customer journey and be the first point of contact for guests looking to book that memorable holiday, road trip, or getaway.
• We have multiple casual positions available offering approximately 25+ hours per week , commencing from Monday 13th July! Additional hours will be required during peak seasons and to cover staff leave.
• Location (hybrid working)
• Our team is based at our Sales Centre Office at Treasure Island Holiday Resort, Biggera Waters on Mondays and Tuesdays where rostered.
• Enjoy the flexibility to work from home on other rostered days.
• You'll ideally reside within 25km's from Biggera Waters.
• You will need a suitable home office setup with access to NBN or a reliable internet connection.
• Training
• Your initial two weeks of training will be full-time (9:00am-5:00pm), Monday to Friday at our Treasure Island office.
• Roster & Availability
• We operate a 7-day roster, with shifts between 8:00am and 6:00pm.
• Full availability to work weekends, school holidays, and throughout the Christmas/New Year period is essential. Please note, this role may also require availability on public holidays (we are closed on Christmas Day).
• All team members attend a monthly all-in day (held on a Tuesday)
• Most shifts for this role fall between Thursday to Sunday (great for penalty rates); however, you may be rostered on other days to cover staff leave.
• This is a casual role, so you'll need to be reliable, punctual and able to be "phone‑ready" at the start of each rostered shift.
• Your responsibilities will include, but are not limited to:
• Respond to guest enquiries via phone and email, providing accurate information and tailored accommodation options that convert to bookings.
• Deliver exceptional service on every interaction, with strong problem-solving and first-call resolution wherever possible.
• Build and maintain knowledge of NRMA Parks & Resorts products and services to confidently identify and convert sales opportunities.
• Work across multiple systems (reservations, telephony, email) to access and manage information efficiently.
• Handle a variety of enquiries in line with policies, including complaints, feedback and general enquiries.

Requirements

• Experience in a Call Centre, reservations or sales environment.
• Previous experience with Newbook (desirable).
• Well‑developed sales skills and a strong customer service focus, with the ability to identify and convert sales opportunities while maintaining genuine care for guests.
• Experience working towards KPIs and performance targets.
• Excellent verbal and written communication skills , with a professional phone manner.
• Strong listening skills and the ability to manage a variety of customer interactions
• Good organisation and time management skills, attention to detail and the ability to adhere to policies, procedures and service standards in a fast‑paced environment.
• Confidence in using multiple systems simultaneously , including telephony, reservations platforms and other office applications.
• Strong computer and typing skills , proficiency in MS Office and confident in systems navigation
• Strong relationship‑building capability and the ability to work effectively with people at all levels and from diverse backgrounds.
• What's in it for you?
• At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!
• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.
• Know you belong:
• Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!
• As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Benefits

Additional Information

Do you have experience working in a call centre (inbound or outbound), reservations, or sales environment Do you thrive in a fast-paced, KPI-driven environment where achieving results and helping customers go hand in hand? Looking for flexibility? This role offers a hybrid work arrangement - to help you find the right balance!

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Mynrma? Share your experience