Account Services Representative

Responsibilities

• Promote Quality Customer Experience
• -Work in a call center environment providing excellent customer care by greeting customers, asking questions and actively listening to customers to understand their needs or requests
• -Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments
• -Build customer loyalty by placing follow-up calls to customers after receiving acknowledgment of action taken by other Cox departments
• Problem Solving
• -Determine the appropriate answer, response, or solution by interpreting relevant information in light of the customer's circumstances
• -Educate customers by explaining bills and Cox policies and procedures concerning prices, billing and service
• -Perform any necessary calculations pertaining to fees, time periods, or dates
• Drive Business Growth
• Grow the company through identifying sales lead generation opportunities, promoting Cox services, and -offering service contracts. Add contracts as authorized by customers
• -Provide seamless customer service through partnering with Sales for identified sales leads and Technical Support for customer assistance with non account-related troubleshooting
• Minimum
• -6 months work experience providing service directly to customers
• -6 months experience using a computer in a work or non-work setting
• -High school graduate or GED or equivalent work experience
• -Eligibility to work in the United States
• Preferred
• -6+ months experience working in a position that requires meeting sales goals
• -1 - 2 year work experience in a customer service role, not specific to just Call Center
• -Strong aptitude for helping customers and a customer experience focus
• -Enthusiastic and personable
• -Must be able to work in a call center or highly structured environment
• -Strong computer skills and be able to navigate through multiple screens
• -Ability to adapt to constant change
• -Demonstrated solid work history.
• All your information will be kept confidential according to EEO guidelines.
• APPLY AT: http://www.cox.com/aboutus/careers/search-jobs.cox (JOB CODE 142443)

Additional Information

The Customer Care representative also helps grow the company through capturing opportunities to offer additional or upgraded services to customers as available.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Cox Enterprises? Share your experience