Grievance Advisor

Responsibilities

•  Act with integrity & think customer-first in every interaction
•  Handle basic PhonePe account and transaction related queries
•  Ability to flex between phone & data channels
•  Follow specified process guidelines to bring about resolution
•  Build customer trust through their interaction
•  Ability to meet hourly & daily productivity goals
•  Leverage internal processes and resources to drive resolution
•  Escalate appropriately taking support from relevant teams to resolve customer issues
•  Recommend process improvements
•  Engage & Educate customers so they're able to leverage PhonePe to the fullest
• Ideal candidate should :
•  Have excellent written and verbal communications
•  Have good learnability
•  Be an active listener and deal well with objection
•  Have strong customer orientation and ability to adapt/respond to different scenarios
•  Be a team player, flexible and open to feedback
•  Ability to multitask, prioritise, and manage time effectively
•  Should be able to speak in English and Hindi
•  Graduation (10+2+3) is Mandatory
•  0 - 2 years of work experience in a customer facing role
• Other Benefits:
•  Your lunch is on us!
•  5 day working week (2 rotational week off)
• PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)
• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy
• Read more about PhonePe on our blog .
• Life at PhonePe
• PhonePe in the news

Benefits

Additional Information

About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore. PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services. Culture: At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us! JOB DESCRIPTION About the role: We are looking for specialists for the Inhouse Greivance team. As a specialist, your primary responsibility will entail solving problems that our customers encounter, and you will continuously look for outstanding and exciting ways to improve their experience. In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly. One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at phonepe? Share your experience