Customer Support Assistant

Responsibilities

• Respond promptly to customer inquiries via phone, email, and internal systems
• Assist clients with product and service-related questions
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal teams to resolve issues effectively
• Monitor and follow up on open cases to ensure timely resolution
• Provide administrative support to the customer support team
• Uphold company standards for professionalism and customer care
• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Problem-solving mindset with attention to detail
• Ability to work both independently and within a team
• Basic proficiency with computer systems and office tools
• Adaptability in a fast-paced work environment
• Competitive salary package
• Opportunities for professional growth and career development
• Supportive and collaborative team environment
• Skill development and ongoing training
• Stable full-time position with consistent schedule

Additional Information

We are seeking a detail-oriented and client-focused Customer Support Assistant to join our growing team. In this role, you will serve as a key point of contact for clients, ensuring their needs are addressed efficiently and professionally. You will support daily operations by handling inquiries, resolving concerns, and maintaining high standards of service.

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Company Intel

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