Customer Service Executive

About the role

1. Transaction Processing & Documentation Process purchase orders accurately in the system with complete supporting documentation, in compliance with PDPA guidelines Perform collection of payments, including instalments, new sales, and ancillary items (e.g. praying items) Process refunds, payments, memos, and credit notes in accordance with company procedures Issue official receipts for payments received via bank transfer and PayNow Scan and upload purchase order and related documents into the system in a timely manner 2. Customer & Agent Support Attend to walk-in customers and manage service queues efficiently Respond to customer and agent enquiries relating to billing and other service matters in a professional manner Provide support to agents in documentation processing and submission Handle customer feedback, complaints, and follow-ups effectively Support agents with customer-related matters when required 3. Administrative & Operational Duties Maintain and update Giro application records in Excel and ensure timely submission of forms to the collections team Perform weekly bank deposits for cash collections in accordance with internal controls Liaise and coordinate with relevant departments to ensure smooth workflow and service delivery 4. Compliance & Controls Ensure all transactions and documentation adhere to company policies, internal controls, and PDPA requirements Maintain accuracy, confidentiality, and proper record-keeping at all times 5. Other Duties Undertake any other assignments as delegated by immediate superior from time to time Requirements & Qualifications: Minimum GCE 'N' / 'O' Level or equivalent qualification Proficient in spoken and written English and Mandarin Computer literate with working knowledge of Microsoft Office applications Good interpersonal and communication skills Strong attention to detail with high level of accuracy Customer service-oriented with a professional, presentable, and well-groomed appearance Able to work independently as well as collaboratively within a team Willingness to learn and adapt to operational requirements

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Company Intel

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