Configuration Specialist

About the role

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai or follow us on LinkedIn .

Responsibilities

• Configure and maintain dynamic actions, workflows, rules, automations, and other platform configurations for enterprise-level clients
• Partner with internal teams and clients to understand operational requirements and translate them into scalable platform solutions
• Support the implementation and ongoing optimization of client-specific platform configurations
• Collaborate with Product, Customer Success, and Managed Services teams to improve platform functionality and client outcomes
• Troubleshoot configuration-related issues and identify opportunities for process improvement and automation
• Perform data auditing, review, and cleanup activities to support platform integrity, workflow performance, and client operational needs
• Develop and maintain documentation, configuration standards, and best practices
• Create customized enablement and training materials for internal and external stakeholders
• Train users on platform capabilities, workflows, and configuration functionality
• Contribute feedback and enhancement recommendations to Product teams based on client use cases and platform trends
• Support client adoption and retention through proactive engagement and solution optimization
• Effectively communicate with both technical and non-technical audiences internally and externally
• Set and track objectives and key results (OKRs) related to platform adoption, operational efficiency, and client outcomes

Requirements

• This position presents an exciting opportunity for someone who enjoys translating business needs into scalable platform functionality within a fast-paced SaaS environment.
• 2-4 years of experience in a client-facing SaaS, platform operations, configuration, implementation, or solutions-focused role
• Experience configuring workflows, automations, rules engines, or platform-based solutions within a SaaS environment
• Strong problem-solving and analytical skills with the ability to translate business requirements into functional configurations
• Excellent communication and interpersonal skills
• Ability to work independently and collaboratively in a fast-paced environment
• Experience working cross-functionally with Product, Customer Success, and/or Technical teams
• Familiarity with Jira, Excel, and knowledge management/documentation tools preferred
• Bachelor's degree or equivalent experience
• Experience/Skills
• Microsoft Power Automate
• Microsoft Power Platform

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