Business Optimisation Manager
External
Qbe · AustraliaPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
We have an exciting opportunity for a Business Optimisation Manager to join our team during a period of significant customer, operational and digital transformation. You'll partner with leaders across the business to deliver process optimisation, continuous improvement and AI‑enabled solutions that drive better customer and operational outcomes. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role As the successful candidate, you bring unique insights and perspective to redesign processes for improved customer and operational outcomes. You can creatively solve complex problems with innovative solutions. You will: Partner with business leaders and stakeholders to identify, prioritise and deliver business improvement initiatives that enhance customer and operational outcomes. Lead end‑to‑end process optimisation and business process re‑engineering, analysing current and future state processes to identify root causes and improvement opportunities. Apply Lean and Six Sigma methodologies to deliver sustainable, measurable improvements across large‑scale operations. Design and deliver AI‑enabled and data‑driven optimisation initiatives, leveraging automation, advanced analytics and AI to improve efficiency, decision‑making and customer experience. Develop clear business cases, objectives, strategies and delivery plans to support transformation initiatives and improved customer satisfaction. Operate across complex, large‑scale insurance environments, including global and multi‑time‑zone teams and engagement with offshore or outsourced partners where required. About you You bring a strong combination of process expertise, curiosity and commercial mindset, with a passion for improving how work gets done. You will have: Extensive experience in Business Optimisation, Business Improvement or Continuous Improvement roles, leading initiatives end‑to‑end. Proven success delivering process re‑engineering and optimisation in large, complex environments, ideally within insurance or financial services. Strong, hands‑on capability in Lean and Six Sigma, with demonstrated application in operational settings. Experience working within large or global organisations, including exposure to multiple time zones and offshore or outsourced delivery models. Best practice experience delivering or supporting AI‑led, automation or advanced analytics initiatives, applying technology to solve real business and customer problems. A customer‑centric, analytical and curious mindset, with strong attention to detail, the ability to understand end‑to‑end processes quickly, and a passion for continuous improvement.
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Location: Sydney, NSW Type: Permanent, full time role Hybrid Role, Happy to talk flexible working
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at qbe? Share your experience