IT Support Specialist

Responsibilities

• Provides user level coverage and support for internal clients. Coordinates, diagnoses and troubleshoots incoming employee requests for support according to established process.
• Troubleshoot technical problems and information technology issues involving desktop, laptop, server or network services from local personnel or from employees using network remote access.
• Develops, documents, and implements standard operating procedures and service guidelines relating to IT support.
• Perform first and second level support and troubleshooting for workstation and mobile systems.
• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization.
• Oversee system performance and execute fine tuning according to requirements.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Establish and maintain direct relationships with business units as a support resource and contributing member of the production teams.
• Organize the unorganized, communicate thoroughly and effectively in both written and spoken forms across the organization.
• Work proactively to determine potential issues existing in the environment. Apply performance tuning techniques where applicable.
• Research new trends and technologies leading to testing and justification for deployment.
• Be available off hours for scheduled, week-long on-call rotation, which will include system maintenance and emergencies.
• Must be able to lift 50+ pounds.
• Perform inventory management of team resources; apply workstation build technologies; configure and manage user account provisioning and permissions.
• Be eager to grow and develop new skills and tackle special projects as needed.
• Proficiency in Linux OS administration and configuration (RedHat/CentOS) is a plus.
• Proficiency in Mac OS administration and support is a plus.
• Production/Entertainment Industry experience a strong plus.
• Appreciation and experience in platform/computer/video gaming advised.

Requirements

• To perform the job successfully, an individual should demonstrate the following competencies: -

Benefits

Additional Information

Why Sony Interactive Entertainment? Sony Interactive Entertainment isn't just the Best Place to Play - it's also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we're part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. IT Support Specialist We're looking for an IT Support Specialist to play a vital role in keeping our systems running smoothly by providing hands-on support, troubleshooting issues, and optimizing IT operations. This role offers the chance to work on cutting-edge projects, collaborate with diverse teams, and drive efficiency in a fast-paced environment. It's a perfect fit for someone who enjoys solving complex challenges, streamlining workflows, and growing in a tech-driven industry. If you're passionate about innovation and making an impact, this is the opportunity for you!

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