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Dispatch Officer

External
agreenspace logoAgreenspace · Woodville South, Australia
Full-timeOn-siteToday
ComplianceLeadershipMentoring
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About the role

We are seeking a full time, Dispatch Officer to join the Courier operations team based in Woodville, SA . This role is responsible for optimising fleet productivity across pick-ups and deliveries, ensuring permanent and ad hoc runs are allocated efficiently and fairly, while maintaining a strong customer focus. You will play a key role in coordinating daily dispatch operations, supporting drivers, and ensuring service expectations are consistently met across the metro and greater Adelaide area. Working hours will be 9:00am-5:00pm; however, some flexibility will be required to provide coverage for leave and support the AM shift from time to time.

Responsibilities

  • Allocate permanent and ad hoc runs using a computerised dispatch system
  • Ensure vehicles and driver capacity are aligned to daily operational needs
  • Route deliveries and communicate run orders for key customers
  • Accept, book, and allocate jobs with accurate and complete information
  • Monitor and communicate delays, issues, and service impacts promptly
  • Record and update driver hours, waiting times, and job adjustments daily
  • Support invoicing accuracy based on operational data
  • Ensure compliance with company and legislative requirements
  • Support driver onboarding, including TED unit training and usage compliance
  • Contribute to safety and HSE requirements, including reporting and incident management
  • About You
  • You are organised, reliable, and comfortable working in a fast-paced transport environment. You have strong attention to detail, can manage competing priorities, and communicate effectively with drivers, customers, and internal teams.
  • You will bring:
  • Experience in dispatch, transport coordination, or logistics operations
  • Strong understanding of fleet allocation and route planning
  • Strong administrative and data accuracy skills
  • Ability to manage time-critical tasks under pressure
  • Customer-focused mindset with strong communication skills
  • Familiarity with transport compliance and CoR principles (desirable)

Benefits

Permanent full-time role in a key operational functionOpportunity to work in a fast-paced, essential transport environmentStrong team culture with supportive leadershipExposure to end-to-end courier operations and fleet managementOpportunity to build experience in a large national logistics organisationIf you are keen and ready to take on a fast-paced dispatch role, we encourage you to apply now.About Team Global ExpressWhy TGEWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.Competitive salary above industry standardsUpskilling, training, mentoring and more to support your career development journeyFun and practical employee perks and discountsFlexible work, including work from homeInclusive parental leave policy that supports all parents & carersPeer recognition awards acknowledge when you go above and beyond.An inclusive workplace, works for everyoneOur recruitment processOther things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.During the recruitment process, please keep an eye on your junk emails and spam folders for updates.TGE is listed as one of LinkedIn's Top Companies of 2023 and 2024 in Australia.Flexible scheduleParental leave

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