Director Product Operations

About the role

At Arctic Wolf, you won't just watch the cybersecurity industry evolve - you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We're proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape - but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you're looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that's redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. Role: Director of Product Operations The Director of Product Operations role exists to define, drive adoption and accountability of an efficient software development lifecycle at Arctic Wolf. This individual will own codification of the product management outcomes through the SDLC, ensuring consistency in product management-specific documentation, standards, and training; owning the strategy and implementation for any product management specific SDLC tooling and to drive consistent adoption and accountability. This role will monitor the implementation of the SDLC to ensure the product management organization is consistently driving to the standard, identifying gaps, and driving solutions in collaboration with PM leaders. The Director of Operations is a strategic and execution‑focused leader responsible for driving operational excellence across the organization. This role oversees cross‑functional processes, ensures alignment between product, engineering, and business teams, and establishes scalable operational frameworks that enable growth and efficiency. The Director of Operations will partner closely with senior leadership to define operational strategy, optimize performance, and ensure organizational readiness as the business evolves. A key component of this role is serving as a subject matter expert (SME) in the Aha! product management platform or demonstrating significant experience with a comparable product management tool , ensuring strong transferable skills in product planning, roadmapping, workflow management, and cross‑team coordination. Primary Responsibilities and Duties Develop, implement, and continually refine operational strategies, processes, and systems that support organizational goals. Lead cross-functional initiatives that drive efficiency, operational alignment, and predictable delivery. Establish and manage performance metrics, operational dashboards, and reporting frameworks to monitor progress and inform decision‑making. Partner with Product Management, Engineering, and Program Management to streamline workflows, prioritize initiatives, and support successful execution of product roadmaps. Identify operational bottlenecks and implement solutions that improve throughput, quality, and scalability. Lead operational planning cycles, including annual planning, resourcing, and sequencing of strategic initiatives. Standardize processes, documentation, and governance to ensure clarity, accountability, and operational consistency across teams. Manage risk assessment and mitigation strategies, ensuring operational reliability. Serve as the organizational subject matter expert in Aha! or a similar product management tool, enabling teams to drive adoption, optimize usage, and leverage data for decision‑making. Support onboarding, training, and best‑practice integration for operations‑related tools and processes. Influence and support change‑management efforts to ensure smooth integration of new systems, tools, and methodologies. Influence Provide scalable solutions, like recorded training, best practices, templates, targeted coaching to product managers to facilitate the creation of high quality epics throughout the product lifecycle; supporting clear understanding of problems, suggested implementations and success metrics, and an effective refinement process with engineering Ensure product managers are creating and using effective, meaningful success metrics; In partnership with PMO, drive a process that regularly reviews deliverables against success criteria Assist product management leaders with best practices and tactics to drive product manager involvement throughout the entire SDLC to enable consistent communication of value, rapid problem solving, and quick scope adjustment Assist product management leaders with standard process for user acceptance test (beta, EAP, Design partners) and enabling cross-functional collaboration Ensure Product Marketing are embedded early and often in the product development lifecycle and the software development lifecycle Drive processes to enable high-impact UX engagement throughout the SDLC process so that UX time can be invested on the highest value work Foster an environment with early and often cross-

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