Junior Customer Service Coordinator

Responsibilities

• Provide Customer Service in commercial related tasks and execute daily operations, including order intake and management
• Respond to customer requests in Salesforce related to samples, pricing, and technical documentation
• Manage and maintain excellent quality of customer data, price lists
• Collaborate proactively and co-ordinate with internal stakeholders like Sales, Operations, Finance and Logistics teams aiming for customer satisfaction and on-time delivery
• Communicate with customers through various channels, including phone, online video calls and email through the Salesforce Case Management system
• Provide reports, certificates and statements based on customer requests, using available data sources
• Onboard, guide and support customers with our MyRaflatac online platform
• Analyse customer data and customer service processes, contributing to the continuous development of our processes and tools
• Take part in additional trainings extending knowledge about products, systems, processes

Requirements

• You have a bachelor's or master's degree
• You are open to new ideas and eager to join a cross-functional, international team
• You are fluent in both Polish and English, written and spoken; proficiency in another European language is a plus
• You thrive in a team environment, take initiative
• You are focused on customer needs and satisfaction, eager to learn new things and explore the secrets of the labelling industry
• You have excellent interpersonal and communication skills
• You have a continuous improvement mindset and strong attention to details
• You have good organization skills, ability to identify priorities and solve problems
• This is what we offer to you
• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Learn about our Rewarding and our Ways of working
• Additional information
• This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław.
• Please note that this is a temporary position with an end date of 31 August 2027.
• The position holder will report to Team Leader, Customer Service.
• How to apply
• Please apply via the link above and attach your CV latest July 31, 2026 . Please note that we accept only applications submitted through our online application system. We begin reviewing applications as they are received, and you may be contacted before the application deadline.
• For support with submitting your application, please contact HR Service Center at careers@upm.com or tel. +48123999499.
• Country-specific information
• If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the

Benefits

Additional Information

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils! Learn more about us as a workplace upm.com/careers We are looking for a Junior Cust omer Service Coordinator, EMEIA to join our team in UPM Business Hub Poland in Wrocław. Greetings from your future manager "Welcome to UPM Adhesive Materials, one of the world's leading suppliers of label materials! Currently, we are looking for an open-minded person who is eager to learn and explore the amazing world of labelling industry by joining the Customer Service team for EMEIA Region. Together we are aiming to deliver best-in-class customer experience in our industry. Take the next step in your Customer Service career and gain experience in the B2B environment. Become part of an international Customer Service and Sales organization and contribute to our goal of customer success in a sustainable future. We have a team of professionals and service minded people, who'd warmly welcome you to join our team". - Piotr Herba, Team Leader, Customer Service

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