Manager, Training Strategy, Inspections Center

Responsibilities

• Program Execution and Lifecycle Management
• Own the launch of the training program at new or newly qualifying sites - from trainer identification through the first certification cycle
• Own field communications for your program - ensure curriculum updates, cert changes, and new requirements land clearly and consistently at the site level
• Define and execute a blended learning strategy, both online via Workday/Carli and offline via side-by-side OTJ training.
• Lead and refine SOPs and workflows
• Field Relationships and Alignment
• Serve as the primary bridge between content creation (Instructional Designers) and site-level Associate Directors and General Managers - ensure alignment before anything rolls out
• Build trusted relationships with Inspection Center leaders to ensure training time is protected and treated as an operational priority, not a corporate requirement
• Translate what you observe in the field into content update requests for Instructional Designers
• Performance Monitoring and Improvement
• Own metrics by monitoring standard work adherence through validation, progress, and productivity; proactively surface gaps, insights, and trends
• Partner with Analytics to measure, monitor, and interpret progress to develop reporting for internal stakeholders and operators
• Own the remediation and action plans for chronically underperforming training sites to prevent compounding gaps, and partner with Inspection Center General Managers to implement solutions
• Trainer Development and Accountability
• Partner with Inspection Center General Manager to select, onboard, and maintain a high-quality bench of certified Trainers to ensure zero program downtime
• Own structured feedback and ongoing development for Trainers through regular observations
• Own train-the-trainer materials, certification criteria, and the ongoing Trainer development cadence
• Track Trainer quality metrics by site - standard work fidelity, associate ramp outcomes, curriculum adherence
• What you should know/have
• 6+ years of experience in training program management, human capital, learning and development, operations, or a related field
• Proven ability to design and run training programs at scale - not just build content, but own delivery consistency across a distributed footprint
• Proven ability to develop training needs assessments, training strategies and training plans with key stakeholders across the business
• Strong data literacy - comfortable interpreting standard work re

Additional Information

About Carvana If you like disrupting the norm and are looking to join a company revolutionizing an industry then you will LOVE what Carvana has done for the car buying experience. Buying a car the old fashioned way sucks and we are working hard to make it NOT suck. I mean, have you seen our vending machine ?! We are looking for people who are excited to thrive in an environment of impactful change. Team spirit is evident at Carvana and everyday we let our passions and creativity foster innovation. We take big swings, set ambitious goals, and challenge each other to make data- and process-driven decisions in everything we do. For more information on Carvana and our mission, learn more about what it's like to work here from the people that already do . About the team and position Carvana's Recon operation spans 36 sites and is on a path to support 3 million cars per year. Getting there requires more than hiring - it requires building a training system that consistently develops skilled associates, advances internal talent, and catches performance gaps before they compound. The Manager, Training Strategy owns one program of that system end-to-end. There are three versions of this role - Entry-level, Technician and Cosmetic - and each Training Program Manager is the single accountable owner of their program from content design through field delivery and performance measurement. This is the connective tissue role: the bridge between Recon Operations (who define what good looks like on the floor), Instructional Designers (who build the content), and Product (who embed training into our tools), and Analytics (who measure whether it's working). This is an operational leadership role that requires deep field presence, the ability to build trusted relationships with Associate Directors and General Managers across dozens of sites, and the discipline to protect training time even when production pressure is high. The standard this role is held to is simple: is every associate in my tier on track, at every site, right now? This position is based at our corporate headquarters in Tempe, AZ and requires travel up to 25% of the time.

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