Service Desk Engineer, APAC

Responsibilities

• Communication: Facilitate clear and consistent communication within the team, with peers, and management. Act as a liaison between service desk and other business units and provide status of progress to the customer.
• Task Management: Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention.
• End-user support: Serve as a point of contact for technical support, resolving a wide range of hardware, software, connectivity and operating issues for local and global employees, for production and lab facilities.
• Technical support and troubleshooting: Resolve problems related to desktop computers, laptops, printers, copiers, scanners, software applications, etc.
• Critical Thinking or Analyze Trends Identify emerging trends and issues and makes suggestions for technical solutions to solve current and possible future problems.
• Project Engagement Participate in local and global projects lead by various teams in IT. Projects include new deployments of hardware and software, lifecycle equipment, and testing of new solutions.

Requirements

• Proven experience in a Service Desk or IT support role.
• Working experience or strong understanding of enterprise technologies (Office 365 and ServiceNow)
• Experience supporting applications and hardware in office, lab, and manufacturing environments.
• Ability to work independently as well as collaborate with others.
• High attention to detail, documentation, and follow-through.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Strong technical background with excellent problem-solving skills.
• English as a primary language, multilingual preferred
• Associate's degree or equivalent work experience, with a minimum of 2 years in a global 24x7 technical team.
• Strong customer service mindset with excellent interpersonal, communication, and organizational skills.
• Strong interpersonal skills with a customer-centric approach and a friendly and professional demeanor, providing excellent customer service and ensuring user satisfaction throughout the support process.
• Ability to travel internationally Ability to lift 35 pounds
• Ability to participate in after-hours and on-call work rotations during weekend.
• What you'll get
• A role that offers variety and the chance to make a visible impact every day.
• Opportunities to collaborate with your colleagues, onsite 5 days per week.
• An excellent salary, benefits offering and development opportunities.
• About Sensient
• Sensient is an Equal Opportunity Employer, headquarters in Milwaukee, Wisconsin, USA.

Additional Information

We're looking for a front-line Service Desk Support Engineer that is customer service focused, to provide end-user support to a global user base. This role focuses on end-user satisfaction and blends technical problem-solving with exceptional customer service/communication skills. It is vital that this role is carried out in a professional manner. As a Service Desk Support Engineer, you will make an impact on employee productivity by resolving technical issues efficiently, collaborating and escalating to other IT teams, and thoroughly communicating updates. Through responsive customer focused support, you will contribute to day-to-day operations across the organization. You will be a valued member of the Service Desk team and work collaboratively across all IT Teams for timely resolutions. This exciting role is 100% sits in our Biopolis office, 5 days work week.

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