ONSITE - Dedicated Client Service Partner - Cigna Healthcare - Rochester, MN

Responsibilities

• Provide onsite, hands-on support in the Rochester Minnesota location, as an extension of the Cigna Account Management team to ensure a seamless benefits experience for HR teams and employees
• Take ownership and resolve escalated issues, including complex claims, denials, authorizations, appeals, and incentive-related questions
• Ensure an exceptional employee experience by delivering insights that strengthen client satisfaction, inform Account Management strategy, and enhance program results.
• Leverage relationship management expertise to build strong partnerships with key clients and act as their trusted liaison
• Support our client ONSITE, five (5) days per week in Rochester, MN with occasional after-hours event support and limited travel as needed both out of state and to other locations within the Rochester, MN area.
• Educate employees on plan offerings and optimize benefit usage through presentations, lunch-and-learns, and client-aligned communications
• Support new-hire onboarding, open enrollment, and health fair activities, including coordinating and supporting onsite client wellness initiatives

Requirements

• High School Diploma or GED - required; bachelor's degree - preferred
• WORK ONSITE AT: 200 First St. SW, Rochester, MN 55905 - REQUIRED
• Professional experience in insurance, healthcare, managed care, or a related industry - required
• Familiarity with benefits, administration platforms and CRM systems - required
• Leadership skills, including the ability to influence, consult, and guide without direct authority - highly preferred
• Proficiency in Microsoft Office Suite; (Word, Excel, Outlook) - required
• Proven track record of relationship-building with clients and cross-functional partners - highly preferred
• Highly self-motivated and proactive, with the ability to independently manage multiple priorities and deadlines with minimal direction - required
• Demonstrated problem-solving skills with the ability to negotiate, manage expectations, and deliver creative solutions - required
• Strong communication skills with demonstrated ability to deliver clear messaging to employees and client audiences, required
• Willingness to work a flexible schedule and travel up to 30% (Scottsdale, AZ; Rochester, MN; Jacksonville, FL) required
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
• For this position, we anticipate offering an annual salary of 56,600 - 94,300 USD / yearly, depending on relevant factors, including experience and geographic location.
• This role is also anticipated to be eligible to participate in an annual bonus plan.
• About The Cigna Group
• If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
• The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for

Benefits

Additional Information

Do you thrive on solving problems and helping others? Do you live near Rochester Minnesota? Join us onsite as a Dedicated Client Service Partner , where you'll deliver high-impact support for Cigna products, benefits, and claims-while building meaningful client connections. Work Location: Address: 200 First St. SW, Rochester, MN 55905

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