Tier 1 Tech Support Representative (VoIP)

Requirements

• Must be able to work a flexible schedule and in hybrid modality
• High School Diploma
• Minimum 85% English proficiency (written and verbal)
• Strong communication and customer service skills
• Basic knowledge of software and hardware troubleshooting
• 1 year of experience in tech support, desktop support, or similar (preferred)
• Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
• Technical Knowledge (Basic / Foundational)
• Basic understanding of networking (CCNA knowledge is a plus, not required)
• Network monitoring concepts
• Routing fundamentals
• Basic cybersecurity awareness
• Basic Linux knowledge
• Exposure to telephone systems / PBX (nice to have)

Additional Information

Tier 1 Tech Support Representative (VoIP) We are looking for a Tier 1 Tech Support Representative (VoIP) to join our team. This is an ideal role for candidates starting their careers in IT support, with a strong technical foundation and willingness to learn. 📍 Hybrid position in Zone 4 🕒 Morning schedule (5:00 am - 2:30pm, friday & saturday OFF)

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Company Intel

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