Lead - Account Manager

Responsibilities

• Engage, discover & drive results : Grow key accounts through upsell, cross-sell, and renewals, consistently surpassing revenue goals while delivering meaningful impact for customers.
• Articulate Value : Build trust with executives by addressing critical challenges and positioning Freshworks as a partner that drives measurable business results.
• Execute the Sales Process : Lead complex sales cycles end-to-end, securing strategic wins and fostering long-term partnerships.
• Learn & collaborate : Champion collaboration across teams to uncover opportunities, strengthen retention, and expand customer success.
• Hunt & Prospect : Build a strong, future-ready pipeline with accurate forecasting and consistent execution. Travel, as required, to connect in person, foster relationships, and represent Freshworks with purpose.
• Experience that counts : 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with track record of success in an aligned territory.
• Strategic mindset : Curiosity, collaboration adaptability: you're open to learning and comfortable navigating change.
• Consultative approach : experience working with enterprise customers, including senior leaders, exceeding goals, with a focus on long-term value creation.
• Strong communicator : you are a relationship builder, with great presentation skills. You listen deeply, ask thoughtful questions, and connect product capabilities to business needs.
• Domain knowledge : exposure to CRM, EX, CX, or ITSM solutions is a plus.
• These are some benefits you can expect from us in return
• Private Medical Insurance
• Gym allowance of £30/month
• Learning and reading budget of up to £1,000 per year
• 25 days of annual Paid-Time-Off (PTO)
• Company Funded Employee Assistance Program (EAP) for both you and your family
• Discounted Tax Support Services

Benefits

Additional Information

As an Enterprise Account Manager, you'll work with some of our most valued customers, helping them grow with Freshworks while building long-term, trusted partnerships.This role will be focussing on our UKI market.

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Company Intel

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