Lead Technical Program Manager

Responsibilities

• Drive multiple large-scale technical projects, working cross-functionally with product manager, designers, software development team, business operations and external partners across organizations to guarantee a smooth and efficient product delivery.
• Defines and implements cross-team processes to improve efficiency and delivery (SDLC), defines metrics to measure and monitor efficiency and effectiveness of the processes and drives adoption across organizations.
• Monitors and tracks complex programs effectively by providing periodic updates to technical, non- technical teams and Senior Management
• Has the right balance of technical, project management and business/product acumen and manages delivery across SDLC serving as a single point of contact.
• Handle multiple competing and changing priorities in a fast-paced environment
• Manages stakeholders from different cross functional teams by setting expectations and Providing frequent program/project updates.
• Develop and implement project management methodologies, standards, and tools.
• Ensure PMO processes and practices are aligned with industry best practices.
• Lead and manage AI/ML initiatives across the full lifecycle, including problem definition, model development, deployment, and monitoring
• Collaborate with Data Science, Engineering, and Product teams to deliver scalable AI-powered solutions.
• Ensure alignment on data readiness, model performance metrics, and deployment timelines.
• Drive adoption of AI/ML Ops best practices and ensure governance around model risk, bias, and compliance.
• What makes you qualified?
• Experience - 6+ years
• Maintain a comprehensive project portfolio dashboard for tracking project performance.
• Conduct regular portfolio reviews and status updates to stakeholders.
• Ensure project documentation is complete, current, and stored appropriately.
• Implement governance practices to ensure projects adhere to scope, schedule, and budget Constraints.
• Develop metrics and KPIs to measure project performance and PMO effectiveness.
• Generate regular reports on project status, risks, issues, and resource utilization.
• Analyze project data to identify trends and areas for improvement.
• Facilitate communication between project teams, stakeholders, and senior leadership
• Ensure stakeholder expectations are managed and met through effective communication and Reporting.
• Provide training and development opportunities for project managers and team members
• Lead a new category of enterprise software that we call Unified-CXM.
• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
• Create a culture of customer obsession, with trust, teamwork, and accountability.

Benefits

Additional Information

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description

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