Technical Product Owner

About the role

TripArc is hiring a Technical Product Owner to work alongside our Software Design & Architecture team, owning the cross-platform view that individual delivery squads can't maintain on their own. You sit across the platform - documenting how shared services connect, coordinating version currency across the stack, managing the intake of new services being elevated from squad-owned to platform-agnostic, and ensuring architectural decisions are captured and communicated where they need to land. You bring strong technical instincts, a working understanding of modern AI tooling, and the SDLC fluency to operate confidently from discovery through deployment.

Responsibilities

• Platform service governance
• Version and maintenance coordination
• Coordinating scheduled upgrades across platform services, bringing together the right engineering skills, scheduling the work, and tracking it to completion. An ongoing operational responsibility.
• Architecture and integration documentation
• Working with the Architecture team to document service contracts, integration patterns, and platform decisions in Confluence including data flow diagrams, dependency maps, API summaries, and decision logs.
• Cross-cutting requirements
• Eliciting and maintaining requirements that span multiple squads or product lines, surfacing shared dependencies early and aligning teams on platform contracts before they diverge.
• Emerging capabilities
• Supporting the evaluation and introduction of new platform capabilities like event sourcing, evolving NServiceBus patterns, and newer data and messaging tooling whilst coordinating across architecture and infrastructure stakeholders.
• AI Commons governance
• Maintaining TripArc's AI Commons: the shared repository of AI configuration, role guides, and skill packs across GitHub Copilot/Codex, Claude, and Cursor, keeping it current as AI tooling evolves.
• Infrastructure and DevOps partnership
• Coordinating with Infrastructure and DevOps on platform performance, Azure/AKS health, and AIOps initiatives. You ensure the right conversations happen and outcomes are documented.

Requirements

• Technical foundation
• 4-7 years in a Product Owner, Business Analyst, or technical solutions-focused role on software delivery teams
• Comfortable reading REST API documentation, OpenAPI/Swagger specs, and data models
• SQL fluency sufficient to support integration analysis and data validation
• Working knowledge of microservices architecture, event-driven patterns, and API design principles
• Familiarity with Azure, Kubernetes, and CI/CD pipelines - enough to ask the right questions and track the right work
• Exposure to NServiceBus or equivalent messaging infrastructure is an asset
• Hands-on with Jira and Confluence as your daily operating environment
• AI fluency
• Actively uses AI tools (Copilot, Claude, Cursor, or equivalent) as a standard part of how you work
• Experience with AI governance or shared AI configuration management is a meaningful differentiator
• Deep experience with AI-assisted development or agentic pipelines is a strong asset
• Process and communication
• Strong documentation instincts - you produce artefacts that reduce ambiguity, not just record discussions
• Comfortable facilitating cross-functional conversations with technical and non-technical stakeholders
• Able to hold a platform-level view while engaging at the detail a developer or architect needs
• Experienced managing multiple concurrent workstreams across teams with competing priorities
• Additional Assets
• Experience in travel, e-commerce, logistics, or marketplace platform environments
• Familiarity with MongoDB aggregation pipelines or document-oriented schema design
• Prior experience in a platform-level or architecture-support BA role
• How We Build
• We move fast, we care about quality, and we hold both at the same time. We expect every member of this team to use AI tools as a standard part of how they work - not as a novelty. We document in Confluence, coordinate through Jira, and hold ourselves to the

Benefits

Additional Information

At Range Group we believe in the power of the professional travel advisor. We represent over $4.5 billion in annual travel sales. All our investments stem from a common thesis, that travel advisors add real value to a trip. Travel advisors when equipped with technology and 24/7 support are irreplaceable. Equally important is our philanthropy. Range Foundation channels 10% of group profits to social impact. From exploration grants, improved access to education, new discoveries on sea and land, cultural infrastructure, and helping our global neighbors in times of need - we are investing to build a better future.

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