Account Manager Sr Lead, Strategic Accounts

About the role

The Client Success Manager - Strategic Accounts is accountable for driving full post-sale client value and operational excellence for strategic clients. By deeply understanding clients' business goals and how to optimize solution adoption, the CSM ensures clients realize measurable outcomes and ROI from their investment in FIS Treasury & Risk solutions. The CSM serves as the primary post-sale orchestrator, partnering with Enterprise Growth, Sales, Support, Professional Services, and Product to deliver a seamless, high-impact client experience. The Client Success Manager - Strategic Accounts is part of the Client Success organization and orchestrates the post-sales experience for strategic accounts. Their priority is to use their own, as well as portfolio teams' product and business expertise to help clients achieve goals, deliver measurable ROI through adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities by translating client insights into clear actions for commercial partners.

Responsibilities

• Own the post-sale orchestration for strategic clients, ensuring operational excellence and a seamless experience across Product, Support, Professional Services, Sales, and Enterprise Growth partners
• Lead executive-ready, outcome-focused conversations by deeply understanding clients' business objectives and aligning Treasury & Risk solution adoption to measurable goals
• Build and sustain strong stakeholder relationships, proactively engaging across the lifecycle to enable value realization and protect retention
• Co-create and govern a joint success plan with milestones and measurable KPIs; track progress, remove blockers, and drive internal accountability to outcomes
• Proactively analyze client health and product usage data; take action to mitigate risk, improve adoption, deliver business value outcomes, and reduce churn/compression risk
• Drive issue resolution and escalation management by coordinating the right teams, establishing clear owners and timelines, and closing feedback loops to prevent recurrence
• Identify expansion opportunities and translate customer insights into clear recommendations for Enterprise Growth and sellers; influence roadmaps by elevating themes and feedback to Produc
• Lead and coordinate specialist CSMs and cross-functional stakeholders when applicable to ensure coverage is aligned to client priorities and outcomes
• Partner in the renewal process and articulate the renewal value story, ensuring the client can clearly connect adoption and outcomes to renewal decisions

Requirements

• 8-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
• Bachelor's degree; relevant experience in financial technology services supporting "Tier 1" / strategic clients
• Demonstrated ability to clearly articulate business value (written/verbal) to various stakeholders within clients' organizations, including senior executives
• Knowledge of the financial technology industry and products, including market trends, challenges, and opportunities (Treasury and/or Risk domain expertise preferred)
• Strong communication and presentation skills with confidence across all levels of customer engagement and situations
• Demonstrated experience leading and collaborating with cross-functional teams including Sales, Renewals, Client Experience, Product, Support, Professional Services, and technical partners; strong analytical skills (e.g., turning data into insights)
• Bonus if you have:
• A bonus if you have experience with FIS Enterprise Platforms, such as Core Banking (Systematics, MBP), Trading and Asset Services, and Wealth Management or relevant market platforms.
• What we offer you:
• A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:
• Always-on learning and development
• Collaborative work environment
• Competitive salary with subsidised medical, personal insurances and ESPP
• #LI_TC2
• Privacy Statement
• FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .
• Sourcing Model

Benefits

Additional Information

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we'd like to ask you: Are you FIS?

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