Technical Writer/Senior Technical Writer - Commerce Cloud

Responsibilities

• Content Creation: Develop high-quality, accurate, and engaging content for both developer and admin/end-user audiences, including documentation, tutorials, guides, code samples, API references, and in-app assistance.
• Research and Understanding: Dig deep into complex technical subjects to gain a thorough understanding of the products, technologies, and tools within our Commerce Cloud platform.
• Collaboration: Work closely with developers, product managers, engineers, UX designers, and subject matter experts to gather information and ensure accuracy and completeness of content.
• Content Strategy: Contribute to content strategy development and execution, ensuring alignment with the needs of both developer and admin audiences and the overall goals of the Commerce Cloud platform.
• User Experience: Continuously improve the user experience by providing clear, concise instructions, organizing content effectively, and incorporating user feedback to enhance accessibility and usability.
• Content Maintenance: Regularly update and maintain existing documentation to reflect changes in the Commerce Cloud platform, keeping content up-to-date and relevant.
• Cross-Functional Collaboration: Share knowledge, best practices, and ensure consistency across all content.
• Industry Trends: Stay current with industry trends, emerging technologies, and audience preferences to keep content relevant.
• Required Skills
• 5+ years of technical writing experience
• A related technical degree required.
• Ability to write clean, concise, and approachable content for both technical and non-technical audiences
• Proven ability to conduct in-depth research and synthesize complex information into understandable content
• Proven experience and enthusiasm for utilizing AI-based tooling, specifically Cursor and Claude, to automate and enhance content creation, quality, and delivery for technical and admin audiences.
• Understanding of software development concepts, programming languages, APIs, SDKs, and web technologies
• Familiarity with Markdown, XML, and DITA
• Experience with source control software
• Superb communication and interpersonal skills
• Experience working collaboratively with cross-functional teams
• Excellent problem-solving skills and meticulous attention to detail
• Ability to manage multiple deliverables within tight deadlines
• Unleash Your Potential
• Accommodations
• If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
• Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes an

Additional Information

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Enterprise Technology & Infrastructure Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Senior Technical Writer - Commerce Cloud The Commerce Cloud Content Experience team helps the world's most renowned brands develop innovative, personalized shopping experiences across mobile, social media, and the web. We are looking for a skilled technical writer comfortable with both the technical and creative aspects of the role. You will create exceptional, comprehensive, and user-friendly content for developer and administrator audiences, helping readers engage with complex technical subjects. If you are passionate about understanding audience needs and collaborating with engineers and product managers to build phenomenal content, this role is for you.

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