Project Manager, Client Service
External
Guidepoint · Athina, GreecePrepare for this interview
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About the role
The Client Service team connects Guidepoint's clients with subject-matter experts to better inform their business decisions. They take the time to understand each client's specific research needs and deliver the experts closest to the topic, often within hours. Play a vital role in Guidepoint's success. As a Project Manager on the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects. Interview Process: Meet your Guidepoint Recruiter! Initial Candidate Screen Meet the Guidepoint Teams! Hiring Manager Interview Mock Assessment (Role dependent) Complete a simulated client request and gain more insight into the role Mock Interview Discuss your assessment with the Guidepoint teams Interview Process Outcome Team-oriented and collaborative Hard-working professionals who strive for excellence Built-in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients Hands-on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.
Responsibilities
- Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
- Coordinate and work with a team of Associates to Execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products and technologies, and more
- Mentor the Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client's project
- Work closely with the Business Development teams to optimize your clients' use of Guidepoint's services
- Work with other Project Managers in the team to provide industry guidance for projects
- Each PM contributes to the company goals and has their own target that impacts the team targets
- Experience You Will Bring:
- Bachelor's or Master's degree
- 2 - 4 years of client-facing or account management experience
- Experience working in fast paced environments
- Skills You Will Bring:
- Outgoing personality with the ability to speak with people at all professional levels
- Excellent priority management and ability to work within tight deadlines
- Excellent written and verbal communication skills
- Effective time management and organizational skills
- Demonstrated ability to work both individually and as part of a team
- Fluency in English is required, and knowledge of additional languages is preferred (French, Spanish, German, etc.)
- Desire to go the ''extra mile'' in terms of client relationship management
- PMP certification is neither required nor desired
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