Customer Service Agent
External
Sgs · Baar, SwitzerlandPrepare for this interview
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Benefits
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1. Administrative processing Act as the point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues Coordinate of audits and deadline control / scheduling in CertIQ Correct recording in CertIQ database / CRM Attend to ad-hoc & various client issues Liaise with clients before and after audits Record, review, and process invoices from auditors Support GBS Team with invoicing issues 2. Sales processing Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+ Support Sales Managers and Global Key Account Managers in their activities Follow-up on quotes, including customer calls Management of customer data 3. General Act as vacation deputy for other back-office colleagues Completed commercial education Minimum of 5 years' experience in customer service Required Skills/Attributes Language(s): Fluency in German & English Ability to deal with modern PC applications A collaborative mindset with strong team spirit
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