Legal Innovation Partner - APAC

About the role

The Sr. Director, Legal Innovation Partners is one of the most senior customer-facing leadership roles at NetDocuments. You will own the strategy, structure, and performance of the Legal Innovation Partner team - a group of senior practitioners embedded with NetDocuments' most strategic law firm and legal department clients to drive AI adoption, transformation, and long-term retention. This is a revenue-accountable leadership role. You and your team are directly responsible for the renewal and expansion of a significant portion of NetDocuments' enterprise ARR. You will build the playbook for how NetDocuments partners with firms navigating AI transformation, and you will lead that motion personally with a portfolio of the firm's most complex, highest-value relationships.

Responsibilities

• Lead and develop the Legal Innovation Partner team, setting performance expectations, career development frameworks, and a culture of client-first excellence
• Own a portfolio of strategic client relationships at the Sr. Director level, personally driving renewal, expansion, and executive-level engagement with firm leadership, CIOs, and innovation partners
• Define and continuously refine the firm's AI transformation engagement model - from initial diagnostic through adoption milestones and renewal - in partnership with Product, Engineering, and Marketing
• Collaborate with the VP of Customer Success, Sales, and Revenue Operations to forecast and manage the renewal pipeline, identify expansion opportunities, and escalate at-risk accounts proactively
• Represent NetDocuments at industry conferences, client advisory boards, and legal technology forums as a thought leader in legal AI adoption and firm innovation strategy
• Partner with Legal Solutions Directors and the broader Customer Success organization to ensure seamless coordination across client-facing functions
• Hire, coach, and retain top Legal Innovation Partner talent, with a specific focus on building a team that can command credibility in conversations with law firm management committees and C-suite legal technology leaders
• Define and monitor success metrics for the LIP team, including NRR, renewal rate, adoption scores, and client satisfaction - and hold the team accountable to them
• Other duties as assigned
• What You'll Need to be Successful
• 12+ years of experience in legal technology, legal operations, enterprise customer success, or a combination thereof - with at least 4 years in a leadership role
• Deep understanding of law firm operations, legal department workflows, and the current state of AI adoption in the legal industry - you can have a peer-level conversation with a firm's Managing Partner, CIO, or Chief Innovation Officer
• Demonstrated track record of owning and growing a book of business in a B2B SaaS or legal technology environment, including direct accountability for renewal and expansion outcomes
• Experience building or leading customer su

Benefits

Additional Information

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.co m so our team members can review. NetDocuments is the world's #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters. NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team. At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022, 2023, & 2024 list of Inc. Magazine's 5000 Fastest-Growing Private Companies in America. Other recent awards include: Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace Innovation 2025 Remote Work 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day!

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