Billing Analyst

Responsibilities

• Manage a high-volume of inbound Billing Operations requests and drive tickets to completion.
• Execute daily invoicing for standard contracts and amendments, ensuring accuracy across multi-currency and regional formatting requirements.
• Process credit memos, refunds, chargebacks, account upgrades, and terminations in a timely and accurate manner.
• Maintain operational knowledge of billing systems to ensure client configurations for billing and fulfillment are accurate.
• Partner with the Collections team to research and resolve invoice disputes that are delaying payment.
• Ensure all billing activities and record-keeping via tickets adhere to internal audit controls and SOX compliance standards.
• Oversee sales tax and VAT compliance, including the end-to-end management of exemption certificates and regular audits of customer invoices to ensure tax accuracy.
• Participate in regular data clean-up projects to ensure all billing records and account data are kept accurate and up to date.
• Assist the Senior Billing Analyst and Revenue department with monthly reconciliation efforts, including tracking invoice data and identifying irregularities for review.
• Work within cross-functional teams to resolve billing errors and provide feedback to internal teams on reconciliation progress.
• What You Have
• BA/BS Degree or similar college-level education.
• 1-3 years of work experience in Billings and Collections or other accounting-related fields.
• Ability to work in a fast-paced environment and handle high-volume transactional tasks simultaneously with a high degree of accuracy.
• Extremely detail-oriented and process-driven, with focus on efficiency and problem solving.
• Flexibility to overlap with U.S. time zones (primarily EST) during critical close periods and for cross-regional collaboration.
• Strong Excel skills; proficiency with MS Office Suite.
• Effective written and verbal communication skills.
• Proactive and goal-oriented with the ability to think quickly and take initiative on daily tasks.
• Prior experience working in an international business environment.
• This role is based in our Hyderabad office and will require regular in-office presence.
• Bonus Points
• Previous experience working with a SaaS company.
• Proficiency with Zuora, Salesforce, and NetSuite.

Benefits

Additional Information

Yext (NYSE: YEXT) is the enterprise agentic marketing platform. AI is changing how customers find brands, and Yext gives enterprises the infrastructure to compete: Scout analyzes 10 billion signals monthly across four AI models to surface where you're losing and why, the Knowledge Graph maintains the verified data AI cites, and content generation and distribution agents syndicate brand content across LLMs, listings, social platforms, and review sites in real time. Thousands of brands in financial services, healthcare, retail, hospitality, and food rely on Yext to win across AI and traditional search. Join us and experience firsthand why we are consistently recognized as a Best Place to Work globally by Built In, Fortune, and Great Place To Work®. Yext is searching for a Billing Analyst to join our growing India Operations Center as part of the global Finance Team. The Billing Team handles a wide range of responsibilities, including daily invoice processing and collaboration with account managers and customers to address any billing inquiries. This position shares the responsibility for handling day-to-day billing operations for new and existing products, managing high-volume client inquiries and transactional processing, and supporting billing project initiatives. Reports to the Manager, Billing Operations based in IOC.

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