Ticket Service and Retention Consultant

Requirements

• BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• Job Profile Summary:
• Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program.
• Job Description:
• Position Salary Range:
• $42,000 annually; plus commissions
• Essential Duties:
• Retain current Season Ticket Holders by building relationships through frequent touchpoints
• Provide excellent customer service to Season Ticket Holders
• Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service
• Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add-ons
• May meet with existing clients/prospects and tour the facilities with the goal of procuring sales
• Maintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system
• Work home games, performing various ticket service duties throughout the game.
• Monitor Season Ticket Holder attendance and usage
• Respond to inbound sales calls, responds to inquiries and provides information as requested
• Develop and manage a business network for future sales prospects through leads and referrals
• Maintain knowledge of ticket plan programs as well as ticket holder preferences
• Additional responsibilities as assigned by the Service and Retention Team Lead
• Proficiency in Microsoft Office products (Word, Excel, Access and Outlook)
• Ticketing knowledge preferred but not required
• Working knowledge of CRM systems, specifically SalesForce
• Demonstrated knowledge of the practices, methods and techniques of sales and up selling
• Demonstrated knowledge of ASU athletic programs
• Demonstrated knowledge of the standards and techniques of customer service
• Skill in clearly communicating ticket program benefits to close a sale
• Skill in developing and nurturing network of sales leads and prospects
• Experience in delivering sales presentation to various audiences
• Ability to meet established sales quotas and/or promotional objectives
• Evidence of effective verbal communication skills
• Ability to organize and prioritize tasks
• Experience in using a positive attitude and great work ethic
• Ability to work well within a team environment
• Working Environment:
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse, and using a telephone
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts
• Communicate to perform essential functions
• May be required to work extended hours (nights, weekends and possibly holidays)
• Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals
• Department Statement:
• The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world.
• The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them w

Benefits

Additional Information

Job Profile: Athletics Operations Specialist 2 Job Family: Athletics Operations Time Type: Full time Max Pay - Depends on experience: $42,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date.

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