Senior Programme Manager

About the role

As our Senior Programme Manager for Europe, you will bridge the gap between technical delivery, long-term partner success, and financial compliance. You will be instrumental in launching new brand programs and ensuring they thrive within the European market. This multifaceted role requires a blend of project management, client-facing diplomacy, and a solid understanding of financial reporting as directed by our global finance team.

Responsibilities

• Product & Program Implementations
• Support the end-to-end onboarding of new brand partners, translating their unique needs into Trove's technical and operational workflows.
• Coordinate across technical and logistical teams to ensure software integrations (e.g., Shopify, ERP systems like M3) and 3PL setups are executed flawlessly.
• Develop documentation and standard operating procedures (SOPs) to support new partner integrations.
• Account Management
• Serve as the primary point of contact for European brand partners, building trust and managing long-term strategic relationships.
• Navigate complex stakeholder environments, facilitating discussions on everything from carrier rates and packaging to marketing statements and program expansion.
• Proactively identify risks and opportunities to scale partner programs across EMEA.
• Financial Coordination
• Execute financial tasks and reporting under the direction of the US Finance Team to ensure alignment with global standards.
• Support the transition and validation of business models, such as moving from principal to agent models for net revenue recognition.
• Experience You Bring
• Professional Background: Minimum 6+ years in account management, project management, or implementation within the e-commerce or SaaS sectors.
• Sector Expertise: Proven experience in e-commerce project management is essential.
• Financial Literacy: Comfortable with financial tasks, reporting, and coordinating with international finance departments.
• Technical Savvy: Understanding of e-commerce platforms, warehouse management software, and data integration.
• Soft Skills: Exceptional communication skills in German and English; ability to manage multiple workstreams simultaneously.

Requirements

• Applicants must reside in Germany and hold a valid German work permit.
• Ideally based in or near Berlin to facilitate collaboration with our European headquarters.
• Available to start from July 2026.
• Why Work Here?
• Flexible Remote Workplace - Trove's flexible schedule and remote workplace allows employees more freedom in their schedule, which is invaluable when it comes to attending to the needs of personal and work life needs.
• Time to Relax: 28 vacation days plus one extra day per year on the team.
• We offer a Monthly Budget of 100€ for Gym Membership, Transit Card, etc. via our benefits platform Become1
• Betriebliche Altersvorsorge - Employees can set aside salary to invest in a qualified retirement investment plan
• Flat Hierarchies: Short communication channels, open collaboration, and personal responsibility with a tangible impact for our clients and the company.
• Career Opportunities: Exciting projects with plenty of creative freedom offer you diverse and long-term development and career prospects in a fast-growing company.

Benefits

Additional Information

About Trove Recommerce Brands lose billions each year to returns, excess inventory, and non-new product. Trove transforms that liability into a growth engine. We provide the software and operational infrastructure that enables leading brands to recover value from non-new inventory like returns and pre-loved goods through resale, trade-in, repair, and warranty claims. Brands including Canada Goose, Patagonia, Michael Kors, Carhartt, BÉIS, and Steve Madden rely on Trove to power returns management, resale sites, reverse logistics, and value-added services across North America and Europe. By integrating into complex retail ecosystems, Trove helps brands maximize recovery, acquire new customers, deepen loyalty, and drive sustainable growth. Trove is a Certified B Corporation headquartered in the U.S., with a European office in Berlin.

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