TikTok Shop - Linehaul Analytics Manager

Responsibilities

• The team's mission is to improve delivery experience while minimizing costs across Fulfillment by TikTok (FBT) through seamless, integrated FBT product solutions and operations.
• The ideal candidate combines strong analytical capabilities with logistics expertise to identify opportunities, influence strategic decisions, and drive continuous improvement across the transportation network.
• Network Performance Analytics
• Own performance reporting and analytics across FBT's linehaul network
• Develop and maintain key performance metrics to monitor network health, service quality, operational efficiency, and transportation costs
• Analyze operational trends to identify root causes of service failures, network bottlenecks, and cost drivers
• Deliver recurring business reviews and executive insights that support operational and strategic decision-making
• Network Optimization
• Evaluate lane performance and identify opportunities to improve network efficiency, reduce transportation costs, and enhance service levels
• Perform scenario analysis to support network design, routing strategies, and carrier allocation decisions
• Quantify operational improvement opportunities and measure the impact of implemented initiatives
• Partner with Operations and Planning teams to support network changes through analytical evaluation
• Carrier Performance Analytics
• Develop standardized carrier scorecards and performance reporting
• Analyze carrier performance across service, cost, utilization, and compliance metrics
• Support carrier business reviews by providing performance insights and identifying improvement opportunities
• Partner with Procurement partners to evaluate carrier performance trends and support data-driven decision-making
• Business Intelligence & Reporting
• Design and maintain scalable reporting solutions that provide visibility into network performance
• Standardize KPI definitions, reporting methodologies, and performance measurement across cross-functional teams
• Improve reporting automation and data quality to increase operational visibility and reduce manual effort
• Ensure consistent and accurate reporting across internal systems
• Cross-Functional Collaboration
• Partner closely with Operations, Product, Engineering, Planning, Finance, and Procurement to support strategic initiatives
• Translate business questions into analytical frameworks and actionable recommendations
• Support new product launches and operational initiatives by measuring business impact and defining success metrics
• Present analytical findings and recommendations to leadership to influence operational and strategic decisions
• Continuous Improvement
• Identify opportunities to improve reporting, analytical processes, and operational decision-making
• Conduct deep-dive analyses following major operational events, network changes, or service disruptions
• Build scalable analytical frameworks that support long-term network growth
• Promote a data-driven culture by providing timely insights and actionable recommendations

Requirements

• Bachelor's degree in Supply Chain, Logistics, Business, Economics, Data Analytics, Engineering, or a related field
• 4+ years of experience in transportation analytics, supply chain analytics, e-commerce logistics, or related fields
• Strong understanding of transportation networks, linehaul operations, and carrier performance management;
• Advanced analytical and problem-solving skills with the ability to translate complex data into actionable business insights
• Experience working with large datasets and developing performance reporting
• Excellent communication skills with experience presenting analytical findings to cross-functional stakeholders and leadership;
• Ability to manage multiple priorities in a fast-paced, high-growth environment
• Experience supporting transportation or fulfillment operations within a large-scale e-commerce environment
• Familiarity with transportation management systems and logistics operations
• Experience partnering with Product and Engineering teams to improve operational systems and reporting capabilities
• Experience leading cross-functional initiatives focused on operational excellence and network optimization
• Job Information
• [For Pay Transparency] Compensation Description (annually)
• The base salary range for this pos

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