VP, Section Head of Agency Operations

Responsibilities

• Lead end-to-end syndicated loan agency operations, including drawdowns, rollovers, repayments, interest/fee processing, notices, covenant monitoring, and records maintenance.
• Perform BAU checker/authorizer responsibilities to ensure transaction accuracy, completeness, and compliance with facility documentation and internal policies.
• Ensure timely and high-quality delivery of operational activities in line with service standards and regulatory expectations.
• Act as escalation point for complex operational issues and transaction queries.
• Maintain strong operational controls and governance, including maker-checker discipline, risk management, incident resolution, and audit support.
• Lead, coach, and develop the operations team while fostering accountability, control, and continuous improvement.
• Partner with internal stakeholders including Front Office, Credit, Legal, Compliance, Risk, Finance, and Technology teams.
• Engage with borrowers, participant banks, and external agents to ensure smooth agency execution and client service excellence.
• Drive process improvements, standardization, automation, and support change/system enhancement initiatives.

Requirements

• Degree in Business, Banking & Finance, or related discipline.
• Minimum 10 years' hands-on experience in syndicated loan agency administration within banking.
• Prior team management or supervisory experience preferred.
• Strong knowledge of syndicated loan lifecycle and facility agent responsibilities.
• Ability to interpret complex loan documentation and operational requirements.
• Familiarity with loan operations systems and SWIFT messaging.
• Strong risk and control mindset with high attention to detail.
• Effective leadership, stakeholder management, and communication skills.
• Able to work in a fast-paced, high-volume environment with strong problem-solving capability.
• Resilient, pragmatic, and solutions-driven.

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