Hub Relations Coordinator - Onsite- Pittsburgh
External
Blinkhealth · Pittsburgh, PAPrepare for this interview
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Responsibilities
- Perform patient outreach to conduct patient enrollment, benefits coordination, financial assistance assessment, insurance verification and arrange delivery
- Provide patient care to accurately support pharma programs and triage to a pharmacist when required
- Place outbound phone calls to resolve routine and new issues with patients, doctors and insurers
- Document all call information and data discovery according to operating procedures
- Utilize proper escalation channels to meet patient needs & resolve open issues
- Research required information using available resources
- Maintain confidentiality of patient and proprietary information
- Perform all tasks in a safe and compliant manner that is consistent with corporate policies as well as State and Federal laws
- Work collaboratively and cross-functionally between management, the Missouri-based pharmacy, compliance and engineering
Requirements
- High school diploma or GED required, Bachelor's degree strongly preferred
- Customer service or inbound call center experience required (1-2+ years at minimum)
- Appropriate industry experience is necessary
- Strong verbal and written communication skills
- Sound technical skills, analytical ability, good judgment, and strong operational focus
- A passion for providing top-notch patient care
- Ability to work with peers in a team effort and cross-functionally
- Strong technical aptitude and ability to learn complex new software
- Location/Hours:
- On-site : 5 Penn Center Blvd, Robinson Township, Pittsburgh, PA
- Mandatory Training first 6 -8 weeks from10 AM- 6 PM EST
- Shifts: 3 available Shift Options
- Rotating shifts, 40 hours/week between 8 AM- 9 PM EST , Monday - Friday OR
- 12 PM- 8 PM EST, Monday - Friday (Fixed Shift) OR
- 1 PM- 9 PM EST, Monday - Friday (Fixed Shift)
- All shifts require a rotational Saturday shift from 9 AM - 5 PM EST
Benefits
Additional Information
Company Overview: Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products - BlinkRx and Quick Save - remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!
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