IT Specialist (Web Services)

About the role

The City is seeking a detail-oriented and technically skilled IT Specialist (Web Services) to manage and enhance our public-facing website using the OpenCities CMS platform. This role is responsible for ensuring content accuracy, accessibility compliance (WCAG), and a consistent user experience across all digital touchpoints. The specialist will collaborate with various departments to publish timely updates, alerts, and service information, while also monitoring site analytics and user feedback to improve usability and navigation. Additional responsibilities include managing digital assets, forms, and third-party integrations, as well as troubleshooting CMS issues in coordination with OpenCities support. In addition to web responsibilities, this position provides audio/visual support for public meetings using the Granicus platform. The specialist will operate and maintain live-streaming equipment, ensure smooth broadcast operations, and archive recordings and meeting materials. The role also includes Tier 1 IT support duties such as responding to helpdesk tickets, assisting with onboarding/offboarding, and escalating complex issues to higher-level support. This is an excellent opportunity for a tech-savvy professional who thrives in a collaborative, service-oriented environment. M anage and enhance our public-facing website using the OpenCities CMS platform. Responsible for ensuring content accuracy, accessibility compliance (WCAG), along with a consistent user experience across all digital touchpoints. P rovides audio/visual support for public meetings using the Granicus platform and also p rovide advanced level technical assistance, support and solutions to internal and external customers through the installation, deployment and utilization of computer systems and related technology. Essential Functions Maintains and updates the OpenCities CMS website, ensuring content accuracy, accessibility (WCAG compliance), and visual consistency. Collaborates with departments to publish timely updates, alerts, and service information. Monitors site analytics and user feedback to improve usability and navigation. Manages digital assets, forms, and integrations with third-party tools. Troubleshoots CMS issues and coordinates with OpenCities support as needed. Operates and maintains the Granicus system for live-streaming and recording public meetings. Sets up and tests microphones, cameras, and streaming equipment before meetings. Provides on-site or remote support during live events to ensure smooth operation. Archives and publishes recordings and meeting materials post-event. Responds to basic helpdesk tickets including password resets, printer issues, and software installations. Escalates complex issues to Tier 2/3 support or vendors as appropriate. Assists with onboarding/offboarding tasks such as account setup and hardware provisioning. The intent of this class description is to provide a representative summary of the types of duties and responsibilities that would be required of classifications given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Incumbent may be required to perform job-related tasks other than those specifically presented in this job description.

Requirements

• High School or GED,
• Five (5) years relevant experience in computer support,
• Or the equivalent in education and training which would provide the necessary knowledge, skills, and abilities
• CompTIA A+ certification, and Network+ certification required within six (6) months of hire.
• Job Based Competencies
• Ability to investigate computer problem, conduct research, determine a course of corrective action and implement solution.
• Assists with systems administration as directed by or under supervision.
• Installs and maintains computer hardware components: implements and administers computer and network operating software.
• Provides service desk and technical support to workers.
• Enhances current systems as authorized when upgrades become available and according to system requirements.
• Monitors hardware and software utilization: maintains inventory of computer hardware and software, telephone system, and provides in-house training to personnel on system and general software use.
• Ability to analy

Benefits

Additional Information

All current City of Sarasota employees must apply to job postings on the internal career site. Come work at a place where employees of the City serve with Excellence and Pride! NOTE: The City of Sarasota is an Equal Employment Opportunity , Veteran, E-Verify and Drug Free Workplace employer. Click to view the City's Veterans Recruitment Plan . Click to view a the City's Educational Equivalency Statement . Department: Information Technology Employee Type: Probationary Time Type: Full time Salary Range: $32.3132 - $40.8556 Hourly / $67,211.46 - $84,979.65 Annually Job Posting Period: June 15, 2026 - June 23, 2026 12:00 A.M. Job Description:

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