Branch Team Lead (Full Time)
External
Grainger · Indianapolis, INFull-timeOn-siteToday
ComplianceLeadershipSAP
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Benefits
This position is hourly. The anticipated base pay compensation range for this position is $24.66 to $30.87 per hour.Rewards and Benefits:With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.For additional information and details regarding Grainger's benefits, please click on the link below:https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-HireGrainger Benefits:-The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.-Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.Position Details:You Will:Provide customer service and direction regarding the daily activities of a team at the branch locationClarify direction for team members by projects, priorities and company strategy and provide continued feedbackHelp improve the achievement of essential operational metrics in customer satisfaction, sales, safety, and operational improvementsProvide a creative customer experience and ensure customer retention and satisfactionProvide frequent, direct and candid feedback to strengthen or enhance skills needed to run branch operationsMonitor counter transactions to provide appropriate guidance to team membersFacilitate team member onboarding and ongoing trainingBuild work schedules to ensure productivity and staffing levelsAssess processes for improvement opportunities using Continuous Improvement methodology. Suggest and implement changes to enhance defined processes and improve sales and serviceFoster between all internal partners including Sales, Branch Network, Customer Service Centers, and Onsite Services teamsMay take and respond to emergency customer calls after hoursYou Have:High school diploma or Bachelor's degreeMinimum 3 years customer service and sales experience2+ years of management experience in a customer service environmentVoice the vision of the branch to all employeesTrain people on processes, procedures, compliance and product knowledgeCompetence in the use of computers and software applications including SAPOperate powered industrial equipmentWe are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout t
Additional Information
Work Location Type: Onsite Req Number 332115 About Grainger: W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
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