Hiring: Junior Customer Technical Support Specialist (Intern)

Responsibilities

• Work at the intersection of telecom technology and data, building solutions while gaining hands-on experience with real-world network and service challenges.
• Develop data-driven and AI-assisted solutions (including LLM-based use cases) to improve issue resolution and team efficiency across mobile, internet, and TV services
• Contribute to the development of tools, dashboards, and process improvements that enhance customer journey and support workflows
• Collaborate with internal stakeholders (support teams, engineers, product owners) on technical topics and improvement initiatives
• Gain practical experience in telecom service architecture and network complexity through analysis and resolution of real customer issues
• What will help you thrive in this role:
• Curiosity about how telecom systems work, analytical thinking, and motivation to learn by solving real technical problems in a dynamic environment.
• Strong interest in telecom (mobile, networks, broadband, or TV services) or relevant academic background
• Knowledge of programming or data tools (e.g., Python, SQL, Power BI) and interest in AI/LLM applications
• Ability to understand complex technical systems and turn insights into improvements
• Fluency in English and local language (both required)
• Join us to shape smarter living for people, businesses, and the planet
• At Telia, we're a team of 15 000 colleagues across the Nordics and Baltics, passionate about technology and connectivity. As a Leading Telecommunications Operator , we drive long‑term progress through large‑scale, impactful projects in an inclusive environment.
• Here, you can grow your skills, lead meaningful projects, and thrive in a supportive environment. Whether you're taking your first step or your next, Telia is a place to grow, belong, and make a real impact.
• Monthly salary for this position - 1260 Eur (gross) .
• Ready to make better happen?
• We look forward to receiving your application by 30/06/2026. Please note that we might close the position earlier if we find the right candidate, so don't wait too long to apply!
• If you're selected for the next stage, you'll be contacted by our team. Background and reference checks will be part of the process.
• Equal opportunities
• Join us and let's make better happen - together!
• More about our culture: www.telia.lt/karjera

Additional Information

We're looking for a Junior Customer Technical Support Specialist (Intern) to join us at Telia. I'm Gediminas U ža, Head of Customer Technical Support and I'm searching for someone ready to grow with us. We're a supportive, forward-thinking team focused on delivering second-line technical support while improving customer experience and operational efficiency across mobile, fixed, and TV services.

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