Sr. Manager of People Operations

About the role

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. Pindrop is hiring a Sr. Manager of People Operations to serve as the operational backbone of our People function during a period of significant growth. Reporting to the Sr. Director of People Operations, this is not a maintenance role. It is a build role. You will own the design, governance, and continuous improvement of the processes, workflows, and standards that power the employee lifecycle - from hire to departure - across a workforce scaling from 325 toward 500+ employees over the next two years. You will work in close partnership with a dedicated UKG Ready Specialist who owns the technical system layer. Your job is to own everything built on top of it: the processes the systems support, the standards the team follows, and the operational discipline that makes the whole function run without error. This is the right role for someone who is energized by precision, ownership, and building - and who wants to leave a function materially better than they found it. SCOPE NOTE This role partners closely with a UKG Ready Specialist who owns system configuration, workflow builds, and technical integrations. The Sr. Manager of People Operations owns the process layer - what happens in the system, not how the system is built. Clear role boundaries are established from day one to ensure both roles are set up for success.

Responsibilities

• Design & Govern Employee Lifecycle Processes
• Own the design, standardization, and continuous improvement of global onboarding, offboarding, and employee lifecycle workflow processes for employees and contractors
• Build and maintain process documentation: every workflow, SOP, and operational standard is documented, version-controlled, and accessible - institutional knowledge lives in the system, not in people's heads
• Identify and prioritize automation opportunities across People Operations workflows, partnering with the UKG Ready Specialist and cross-functional stakeholders to reduce manual effort, improve accuracy, and increase scalability.
• Partner with HRBPs, functional leaders, and the UKG Ready Specialist to ensure processes are aligned with business needs and executed consistently across the organization
• Evaluate and recommend practical uses of AI and automation within People Operations while ensuring appropriate governance, privacy, and compliance controls.
• Ensure processes are built for scale - designed to support a 500-person organization even when we are at 325
• Enable Payroll & Benefits Operations
• Partner closely with the Payroll & Benefits Manager to ensure accurate and timely data flow into payroll and benefits systems, with strong internal controls that catch errors before they become problems
• Support annual benefits renewals, vendor negotiations, and plan design improvements in collaboration with the Sr. Director
• Provide escalation support for critical payroll or benefits issues, serving as a reliable backup when primary owners need coverage
• Partner with Finance and leadership on cost transparency and vendor performance reporting
• Serve as a Key Operational Leader
• Establish and enforce process standards across the People Operations team, in partnership with functional owners
• Provide day-to-day operational leadership and guidance to the team - the person others come to when a process is unclear, a system is behaving unexpectedly, or an edge case needs a decision
• Act as the escalation point for systems and process-related issues, resolving problems before they reach the Sr. Director
• Develop and maintain operational coverage models, documentation, and cross-training plans that reduce single points of failure and improve business continuity across People Operations.
• Support company-wide initiatives that require People Operations execution: M&A activity, compensation cycles, workforce reductions, audits
• Own HR Reporting & Data Integrity
• Build and maintain People Operations dashboards and reporting for the team and leadership - headcount, turnover, time-to-onboard, compliance completion rates, and other operational metrics
• Partner with t

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