Senior Account Logistics Manager

About the role

🎨 Who Are We? Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping & storage of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise, alongside market leading SaaS technology to solve the problems that Registrars and Art Operations professionals face today. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping & storage of bulky and valuable items as easy as possible by providing an online and seamless experience. We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers. 🎩 Your Role: As a Senior Account Logistics Manager at Convelio, you are a recognized shipping expert and a trusted business partner to some of our most strategic clients. You go beyond flawless execution: you grow our accounts, lead client conversations, and contribute to the operational excellence of the wider team. You handle the most complex shipments end-to-end and act as a go-to expert for your peers, mentoring new joiners, driving structural improvements, and partnering with our Product, Tech, and overseas teams to shape how Convelio operates tomorrow. ✏️ What you'll do: Master shipment execution at the highest level of complexity Advanced quoting: Accurately quote the most advanced projects - multiple artworks, multiple pick-ups and destinations, mix of custom quotes and algo, complex customs, supplier negotiation, high-value artworks. Complex projects: Lead complex projects from quote to delivery: containers, fairs, returns to Europe involving multiple pieces and countries, CITES shipments, extremely tight deadlines requiring precise crate pre-building and flight pre-booking. Margin control: Maintain strong control of margin across the shipment lifecycle, critically assessing trade-offs between quality of service and profitability, and escalating when needed. Incident management: Resolve incidents with full autonomy, working with restorers, insurers and clients and staying in charge of the shipment until it is fully resolved. Grow Convelio's business with your clients Customized pricing: Create customized pricing set-ups for your clients based on their specific needs. Stakeholder expansion: Connect with additional stakeholders at your clients' organizations to broaden Convelio's footprint. Account development: Develop a deep understanding of your accounts' business to identify new areas where Convelio can further serve them (new segments, conversion opportunities, processes, online quoting, pricing increases). Business Reviews: Independently lead Business Reviews by preparing materials, discussing service levels, gathering client feedback and turning it into action. Relationship building: Build long-term, trusted relationships within client organizations (e.g., inviting clients to Convelio & Friend events, getting introduced to other teams). Contribute to team and Convelio's growth Become a go-to expert over time by taking on some of the most challenging procedures within the team. Knowledge sharing: Document new and advanced processes to share knowledge and continuously contribute to the team's expertise. Training: Proactively support onboarding of new and recent joiners - through shadowing, training, or taking them to meet suppliers and clients. New suppliers: Identify new suppliers to expand our options and save margin, through client recommendations, market research, or mining past Convelio orders. New solutions: Drive innovative solutions (e.g., self-masterpak, auction house collectibles, aged inventory, consolidated shipping) from idea to a well-organized solution with clear processes and execution. Improved toolkit: Continuously improve the team toolkit - Notion pages, Front templates, internal documentation - to elevate operations for the wider team. Product partnership: Act as the go-to person for the Product and Tech teams: relay ground-level feedback and help shape future product development. Cross-office collaboration: "Grease the wheels" on collaboration with our Paris and London offices, maintaining strong relationships with counterparts and improving cross-office coordination. 🧑🎨 Your profile: You are a seasoned shipping expert with several years of experience managing international shipments within the art market, including the most complex projects (CITES, fairs, containers, high-value artworks). You have full mastery of advanced quoting, customs, and supplier negotiation, and you can quickly judge where automated tools fall short and a custom approach is needed. You possess exceptional communication and interpersonal skills and interact effectively with customers, colleagues, and stakeholders at all levels of seniority. You have a proven ability to build and maintain long-term, trusted relationships with clients, and you are comfortable l

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