Administrative Associate II

About the role

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. Description of Work This Administrative Associate II position is with the Division of Services for the Deaf and the Hard of Hearing and is located in the Charlotte Regional Center. This position is responsible for providing a comfortable office environment for individuals who are deaf, hard of hearing or deaf-blind. Job responsibilities include the following: - Responsible for training regarding in-house office procedures for new staff - Handles end of day closing processes for the regional center - Knowledge of the programs and operations of the division that are essential to appropriately route visitors and callers - Responsible for logistics and taking minutes associated with meetings The Division of Services for the Deaf and the Hard of Hearing (DSDHH) assures equal access to North Carolina citizens who are Deaf, Hard of Hearing and Deaf-Blind. Knowledge Skills and Abilities/Management Preferences Salary Range: $32,500 - $49,340 Recruitment Range: $32,500 - $37,595 Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred. Exceptional Customer Service; ability to use TTY and video phone; Basic knowledge of working with consumers with various degree of hearing loss. Basic sign language skills is a preference, and must be willing to learn if there is no prior possession of these skills. Previous office administration experience including filing, scheduling employment, drafting documents, and processing mail. The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being. Compensation & Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for State Benefits Supplemental and Contact Information The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ . DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor's Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications

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Additional Information

Agency Dept of Health and Human Services Division Deaf and Hard of Hearing Job Classification Title Administrative Associate II (S) Position Number 60043257 Grade NC02

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