Application Support L1_Contract
External
Ntt Singapore · Aperia, SingaporeS$36K–S$48K/yrContractUnknownToday
JavaLinuxSQL
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Responsibilities
- Monitor applications, batch jobs, and alerts.
- Perform initial issue analysis and resolution using runbooks.
- Log and manage incidents in ticketing tools.
- Escalate issues and support major incident calls.
- Assist with release and maintenance validation.
Requirements
- Basic knowledge of Java/Web applications, Unix/Linux, and SQL.
- Familiarity with ticketing and monitoring tools.
- 1-3 years of IT support experience.
- Good communication and willingness to work shifts/on call.
Additional Information
The L1 Production Support Analyst serves as the first line of support for Java/Web-based applications supporting Product Risk and Market Risk systems. The role focuses on monitoring, incident triage, basic troubleshooting, and coordination with L2/L3 teams to ensure application availability and stability.
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