Claims Officer
External
Qbe · - Adelaide - 11 Waymouth Street, AustraliaPrepare for this interview
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About the role
As a Claims Officer in our Elders Heavy Haulage team, you'll play a key role in managing claims for heavy vehicles and farm machinery - handling complex matters that directly impact our customers and communities. You'll work closely with stakeholders, build trusted relationships, and grow your technical capability within a supportive and fast-moving team. Claims experience is highly regarded, however we also recognise transferable skills - if you bring strong customer service or contact centre experience and a proactive mindset, we'll support you to develop into the role. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role Deliver exceptional operational and customer service experiences to a wide range of stakeholders, including customers and Elders Agents Accurately process claims in line with established procedures and policies, ensuring timely and effective resolution. Build strong relationships with customers and service providers while maintaining a high standard of communication and support. Manage claims by engaging the right internal and external specialists to achieve efficient and fair settlement outcomes. Continue to grow your technical expertise through ongoing training and professional development opportunities. Foster positive connections with stakeholders and promote QBE's products and services through exceptional service delivery. About you Prior experience in insurance claims (heavy haulage experience highly regarded but not essential) and/or call centre, customer service, or administrative roles. A strong service mindset with the ability to handle customer interactions confidently and professionally. Comfortable working across multiple systems with a high level of accuracy and attention to detail. Proven ability to manage competing priorities, meet deadlines, and maintain quality under pressure. Confident decision‑maker who is resilient, adaptable, and performs well in a fast‑moving environment. Clear and professional communicator with a strong phone manner and the ability to multitask effectively.
Requirements
- Case Management, Claims Settlement, Collaboration Tools, Communication, Critical Thinking, Customer Service, Data Privacy, Detail-Oriented, Insurance Policies, Intentional collaboration, Managing performance, Prioritization, Problem Solving, Risk Assessments, Standards Compliance
- Application Close Date: 26/06/2026 11:59 PM
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opportunity:
- QBE is an equal op
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Adelaide, SA Permanent, full-time position Hybrid role - a mix of in office and work from home
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