IAM Practitioner

About the role

JOB DESCRIPTION Location: Canton, MA - Denver, CO - New York City, NY (Hybrid) In this position, you'll be based in either the Canton, Denver or New York City office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex. We give you a world of potential Computershare have an excellent opportunity to join our Global Information Security (GIS) team as an Identity & Access Management (IAM) Practitioner. The Global Information Security team is responsible to drive the development, deployment and management of information and cyber security across the Computershare businesses, globally. Through partnerships with the business units, Technology Services and other support functions, the GIS team actively supports the business objectives whilst reducing the overall composite risk to Computershare. Within GIS our Identity and Access Management team provide the governance that enables the right individuals to access the right resources at the right times, for the right reasons. The IAM Practitioner works alongside the IAM Strategy & Enablement, Operations and Access teams, as well as the wider GIS team, to help develop and mature IAM capabilities for the whole of Computershare. A role you will love The IAM Practitioner will play a key role in the IAM team working directly with the IAM Specialist on complex projects and be responsible for supporting the delivery of the IAM program. Which as part of the wider GIS Strategy, aims to develop and mature our Identity & Access Management processes and technologies. These are maintained in line with the wider technology strategy, whilst continuing to meet the requirements of the wider business, our customers, and our regulators. The role holder will act as a subject matter expert in IAM processes and technologies, contributing to the ongoing IAM transformation program, including the enhancement and maturation of our Identity Governance & Administration (IGA), Privileged Access Management (PAM), Identity Threat and Detection Response and Authentication capabilities. This is an exciting role in a global function and will involve working closely with other security teams, governance teams, risk management, and wider technology stakeholders across EMEA, Oceania and North America. Other key responsibilities include: Work with the GIS leadership team to identify opportunities and implement ways to mature the IAM/PAM capability. With the IAM Specialist, take the lead in ownership and delivery of the IAM transformational programme of initiatives, ensuring delivery of related processes and technologies into operational tasks for 1st line teams. Directing the work of analysts and checking their work for accuracy & quality. Identify missing IAM processes and make tactical and strategical recommendations for options to address them, based on risk, scale and long-term maintainability. Maintain the annual plan to enable Identity and Access Management processes and technologies to keep pace with best practice security requirements and global events. Enforce IAM requirements, draft new IAM guidance/patterns and support existing systems in accordance with standards, guidelines, and procedures. Provide input into IAM roadmap activities, including technology upgrades, new integrations, and process maturity improvements. Maintain and improve documentation including process flows, requirements and operational procedures. What will you bring to the role? The IAM Practitioner requires significant experience of work routines and procedures used to support and administer Identity Access Management, preferably in a senior role within financial services. The role will operate within defined technical and operational procedures, which require proficient knowledge and awareness to ensure user access is identified and governed according to local and global regulations. The role requires attention to detail and evaluative judgment based on best practice and previous experience. The role holder is expected to respond to and resolve problems by identifying and selecting solutions through the application of acquired technical experience, which will be guided by clear policy and procedure. Experience working in large global organisations, with distributed teams, structured service delivery, and formal change management is an essential requirement. Along with a strong understanding of IAM concepts, standards, and principles of how modern identity access works within a corporate environment. Other key skills required for the role: Essential: Strong analytical and problem-solving skills, with the ability to work on own initiative. Hands-on experience with IAM/PAM tooling such as SailPoint and CyberArk. Strong knowledge of Microsoft products such as Active Directory, Entra ID, and Privileged Identity Management (PIM). Experience operating IAM within regulated environments

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