Senior Banking Operations Manager - Lockbox Strategy, Execution & Governance

About the role

Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands - Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey P

Responsibilities

• Establish and maintain governance routines, including operating cadences, escalation paths, issue tracking, decision logs, and follow-through mechanisms.
• Strengthen service delivery alignment across operational functions and vendor-supported processes to improve consistency, responsiveness, and client impact.
• Define and maintain KPI frameworks, reporting routines, dashboards, and executive-ready performance insights.
• Coordinate operational readiness for system changes, process changes, automation initiatives, and post-implementation stabilization.
• Partner with operations leaders to identify process improvement opportunities, reduce manual effort, improve capacity utilization, and support automation readiness.
• Align operational execution with risk, control, compliance, and audit expectations by supporting documentation, evidence tracking, and remediation follow-up.
• Drive vendor governance through SLA tracking, performance reviews, issue escalation, scorecards, and continuous improvement routines.
• Serve as a central coordination point across Operations, Technology, Risk, Compliance, Product, PMO, Finance, and external vendors.
• Act as a strategic extension and operational backup to the Director of Banking Operations as needed.
• Perform other duties as assigned.
• Scope of Responsibility
• Supports enterprise-level execution across Banking Operations functions, including Lockbox, Cash Services, Payment Processing, Items Processing, RDC, Service Management, Technology & Automation, Risk & Controls, Strategy & Business Management, and PMO coordination.
• Leads through influence across multiple teams, vendors, and business partners without replacing functional managers' direct accountability.
• Owns execution frameworks, governance routines, performance alignment, and issue escalation discipline.
• Provides operational structure for complex initiatives, cross-functional dependencies, and leadership decision-making.
• Supports scalable execution across high-volume, regulated, and service-sensitive processing environments.

Requirements

• 7+ years of related experience in Banking Operations, Deposit Operations or similar field.
• Bachelor's degree or equivalent experience required.
• Deep working knowledge of Lockbox, Cash Vault, check clearing, payment processing, RDC, or other high-volume processing environments.
• Previous leadership experience required.
• Advanced knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
• Advanced knowledge and experience of NACHA Operating Rules, Regulatory requirements and FFIEC guidance surrounding payments.
• Advanced knowledge and experience of core banking FIS, FIS ACH Tracker, FEDLINE, LARU-Clarity preferred.
• Advanced speaking and writing communication skills.
• Compensation: Salary range for new hires is generally $132,710.00 - $163,933.00 for Las Vegas, NV. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned and restricted stock.
• Benefits you'll love:

Benefits

Additional Information

Job Title: Senior Banking Operations Manager - Lockbox Strategy, Execution & Governance Location: Ops Center

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