Supervisor, Quality Assurance

Responsibilities

• Supervise and lead the quality control team.
• Lead NCR/MRB processes and drive problem-solving initiatives.
• Champion quality culture change in alignment with Flowserve values and behaviors.
• Oversee QC for incoming, in-process, and final inspections, including source inspections and TPI coordination.
• Manage metrology tooling and calibration programs.
• Drive improvement of Quality KPIs (Non-conformances, Rework, Scrap, First Pass Yield, Corrective Actions, Punch point reduction, on-time IRN).
• Support site quality certifications (ISO 9001:2015 and others).
• Ensure compliance with Flowserve Global Procedures and industry regulations.
• Support and coordinate external customer audits.
• Launch and support continuous improvement initiatives based on KPI results.
• Lead, facilitate, and coach root cause and corrective action (RCA/CA/PA) activities.
• Partner with Supplier Performance Group to manage supplier quality and performance.
• Conduct talent and performance reviews for the QC team.
• Provide coaching and guidance to site leadership on quality matters.
• Collaborate with production teams to resolve quality concerns.

Requirements

• Proficient in project management and process mapping tools.
• Ensure export compliance.
• Analyze and improve quality management workflows.
• Collaborate with cross-functional teams (manufacturing, purchasing, engineering, production, field service/repair).
• Evaluate and enhance quality processes and systems.
• Support deployment of quality systems (ERP, PLM, SIOP, etc.).
• Interface with customers and suppliers on quality issues and resolutions.
• Communicate clearly at all organizational levels, both internally and externally.
• Perform and coach data analysis and root cause analysis.
• Initiate and implement new business practices and manage change programs.
• Develop and manage budget plans with guidance.
• Demonstrate integrity, honesty, and authenticity.
• Bachelor's degree in engineering (manufacturing, industrial, or mechanical).
• Minimum 6 years of QA/QC experience, with at least 5 years as a Quality Supervisor or Team Leader.
• Strong leadership and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Experience in metal-mechanic industries or similar environments.
• Knowledge of conventional tooling, GD&T, MSA, and Gage R&R.
• Understanding of customer technical specifications.
• Skilled in team-oriented problem solving (RCCA tools) and able to lead, teach, and coach.
• Green Belt certification or equivalent.
• Proficient in data analysis and quality KPI management.
• Strong organizational and planning skills.
• Proficient in Microsoft Office.
• English bilingual, business-level (except NAM).

Additional Information

Role Summary: The Quality Control Supervisor is responsible for overseeing the Site QC program and providing active leadership in a highly engineered manufacturing environment. This role leads and supports continuous improvement initiatives related to Quality KPIs, QC process enhancements, supplier quality control, and internal audits. The ideal candidate has a strong background in quality control and a proven leadership track record within large industrial manufacturing organizations, with the ability to work effectively at all organizational levels, especially on the shop floor.

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