Hair Salon Manager

Responsibilities

• Daily Salon Operations
• Oversee all front-of-house and back-of-house activities to guarantee a smooth client workflow.
• Manage client bookings, walk-ins, and floor rotations using salon POS software.
• Monitor and maintain strict cleanliness, sterilization, and safety standards across all styling stations and wash basins.
• Supervise weekly inventory counts, manage stock levels of professional chemical products, and handle procurement with local suppliers.
• Team Leadership & Talent Management
• Plan and deploy weekly staff rosters, balancing floor coverage during peak weekend hours and public holidays.
• Recruit, onboard, and mentor junior stylists, apprentices, and receptionists.
• Conduct performance reviews and coordinate technical training workshops to keep the team updated on modern hair trends.
• Foster a positive, cooperative, and highly motivated team environment to minimize staff turnover.
• Sales Drive
• Take full accountability for the salon's monthly and annual service and retail sales targets.
• Analyze daily sales data and implement strategic promotions to upsell premium hair & scalp treatments or high-margin retail products.
• Customer Experience & Retention
• Maintain a premium service standard, ensuring every client receives an exceptional experience from greeting to checkout.
• Actively build long-term relationships with VIP clientele to boost repeat salon visits.
• Handle complex customer feedback, service complaints, or pricing disputes swiftly and professionally.
• Job Requirements
• Experience: Minimum 3 to 5 years of experience in salon management, retail store management, or hospitality operations. Experience working specifically within a fast-paced hair or beauty studio is highly preferred.
• Industry Knowledge: Strong familiarity with professional hair care brands, chemical treatments (coloring, perming, rebonding), and trending styles. (Note: Technical hairdressing skills are a strong plus but not mandatory if administrative leadership is exceptional).
• Software Skills: Proficient in using salon POS systems, scheduling software, and basic Microsoft Excel for inventory tracking.
• Interpersonal Skills: Outstanding leadership abilities with a track record of managing a team of 10+ retail staff.
• Communication: Excellent communication skills in English to converse with diverse clients. Fluency in Mandarin or other local languages is an advantage when communicating with local suppliers and team demographics.
• Availability: Flexible and willing to work retail hours, including late shifts, weekends, and public holidays.
• Benefits & Remuneration
• Competitive base salary with attractive tiered commission structures.
• Performance-based monthly and quarterly team bonuses.
• Clear pathways for career progression into regional or multi-outlet management roles.
• Comprehensive medical and annual leave benefits in compliance with MOM regulations.

Additional Information

We are seeking an energetic, business-minded, and experienced Hair Salon Manager to oversee daily operations, lead our styling team, and drive branch revenue. The ideal candidate will blend strong commercial acumen with a deep passion for the hair industry. You will be responsible for ensuring exceptional customer service, maintaining flawless salon hygiene, and meeting monthly sales targets through strategic retail.

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